IT Support Specialist

Job Description

Akkodis is partnering with a Fortune 500 company in Erie, PA, recruiting qualified candidates for an IT Support Specialist.

• Prioritize work from a ticketing system (Service Now).
• Deploy scheduled and manual software updates for end users.
• Assist with imaging and preparation of devices for users.
• Assist with planning efforts of assigned projects.
• Deployment and collection of equipment for end users.
• Onsite and remote support and troubleshooting for end users.
• Special projects as assigned (PC refresh, conference room support, etc.).

• Associate’s or Bachelor’s degree in Business, MIS, CIS or related field preferred;
  Experience in lieu of a degree will also be considered.
• One year experience providing end user support preferred.
• Excellent customer service and communication skills.
• Experience with laptops/PC/Chromebook from a set up and deployment standpoint.
• Previous experience working with a formal ticketing system preferred.
• Experience deploying software and imaging computers preferred.
• Process oriented and goal driven.
• Must have the ability to work onsite in Erie, PA.

$18.00 per hour

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose coverage that meets their individual needs. Associates may also be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled.

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