Senior Business Analyst

Senior Business Analyst

Duration: 6-month contract to hire

Hybrid role

• You are a key senior member of the IT team supporting industry-leading medical device management and critical patient client support services.
• This team works with all departments and external parties to create and support systems which include a CRM/ERP system, mobile applications, an IOT system, a finance application, and a data warehouse system.
• You will be involved in all aspects of the Systems Development Lifecycle (SDLC) taking part as the consistent and knowledgeable focal point throughout projects. You will take a leading role, providing project management support for projects, enhancements and break-fix efforts including keeping business units apprised of the progress of key efforts.
• You will lead and work within project teams consisting of business and IT staff, as well as consultants and offshore testing and development resources.
• In support of the business operations and system, the senior business analyst will find problems, diagnose, find root causes, and either solve issues or coordinate resolution with the IT and Operations teams.
• This is a hands‑on position that requires subject matter expertise in the business functions supported by the application.

• Develop strong working relationships with business users and external partners and become knowledgeable about how the business units function, with the aim of being able to recommend and define process and systems improvements.
• Train and mentor more business analysts.
• Review, analyze and evaluate business user needs and develop requirements for projects and enhancements that are consistent with overall business and IT strategies.
• Evaluate project requests by working with business units to understand, articulate and communicate project scope, costs, and benefits.
• Recommend and specify process and systems improvements through analysis of system incidents, bug fixes, change requests.
• Conduct analyses to investigate on‑going or one‑time operational issues.
• Define system project plans by developing work breakdown structures highlighting key project milestones, phases, and elements, forming project teams, and proving resource requirements and project budgets.
• Create and manage project plans, monitor project progress by tracking activity, identifying, and remediating project risks, resolving problems, publishing progress reports, and recommending actions to keep projects on schedule and within budget.
• Work alongside development teams to ensure full and exact understanding of business requirements and specifications. Perform functional walkthroughs as needed throughout the development process.
• Lead efforts to develop test plans and specific test cases based on project requirements and systems specifications. Ensure the traceability of discrete requirements and specifications through structured documentation and test plans/cases to ensure proper test coverage.
• Manage the testing phases of projects tracking errors and fixes and ensuring adequate regression testing of any effected system elements.
• Lead efforts to develop user acceptance test plans and partner with business units through the successful completion of user acceptance testing (UAT).
• Actively participate in the implementation of process and system changes including attendance at regular change management meetings and involvement in deployments and any post‑implementation check‑out activities.
• Update and develop system and user documentation.
• Lead user training sessions as needed.

• A high level of proficiency with project management software packages (i.e.: MS Project, Asana, JIRA).
• Expert level knowledge of MS Office applications:
  Word, Excel, PowerPoint.
• Excellent analytical and documentation skills.
• Detail‑oriented and focused on constant improvement in personal skills.
• Ability to work independently and within a team framework.
• Well‑organized with strong time‑management skills.
• Experience developing enterprise web applications leveraging responsive design for mobile devices is a plus.
• Working knowledge of marketing automation platforms and CRMs (Salesforce) is a plus.

• The role requires a bachelor's degree in an appropriate field of study (including business analytics, computer systems or information technology) or 6+ years of equivalent work experience.
• Proven experience in all aspects of a full SDLC acting in the role of Business Analyst with QA (Quality Assurance) responsibilities or Project Manager.
• Must have excellent verbal communication, written communication, and social interaction skills.

• You must be open to assisting in troubleshooting and analysis in the event of off‑hours production problems, as needed.
• The IT Team works in a hybrid environment that requires a minimum of one to two days per week in the Philadelphia and/or Paoli office.

• Medical, Vision, and Dental Insurance Plans.
• 401k Retirement Fund.