Campus IT Specialist

Campus IT Specialist

Eureka, IL (on-site at Eureka College)

Passionate about supporting technology in a fast-paced educational environment? As a Campus IT Specialist, you’ll play a vital role in ensuring seamless IT operations for faculty, staff, and students. This position blends hands‑on technical support with backend system administration, enabling a reliable and efficient campus technology environment. You’ll manage a wide range of IT services—from troubleshooting end‑user issues to maintaining system performance and supporting critical infrastructure.

Working across multiple platforms and systems, you’ll contribute to operational excellence and help create a technology experience that supports learning and collaboration.

• Handling a broad range of IT tasks, including network support, system administration, and advanced technical troubleshooting
• Providing both end‑user support and backend system support to maintain overall IT infrastructure performance
• Managing ticket intake, prioritization, and resolution to meet service expectations
• Installing and configuring software and hardware across campus environments
• Monitoring system and network performance to identify and resolve issues proactively
• Performing troubleshooting, repairs, and data restoration activities
• Conducting system maintenance tasks, including backups and performance optimization
• Managing licenses, updates, and system upgrade schedules
• Supporting IT projects such as system upgrades, network expansion, and technology integration initiatives
• Assisting in the creation and implementation of IT policies and best practices
• Working with educational platforms such as Jenzabar, Canvas, and other learning technologies
• Documenting processes, solutions, and system configurations for knowledge sharing
• Continuously learning new technologies and sharing knowledge with colleagues and users

Think you could make a difference here? We’re looking for someone who genuinely cares about the welfare of our team. You’ll want to make an impact from day one. With big ideas about how to improve our culture and the knowledge to get people on board. We’re looking for a proactive, technically skilled professional who thrives in a service‑oriented environment. You bring a combination of technical expertise and strong interpersonal skills to support a diverse user base.

You will also have some of the following:

• Proven experience as a help desk technician or in a technical support role
• Strong working knowledge of office automation tools and remote support technologies
• Solid understanding of computer systems, mobile devices, and common IT products
• Ability to diagnose and resolve technical issues effectively
• Excellent communication and interpersonal skills
• Customer‑focused mindset with a calm and professional approach under pressure
• Relevant certifications (e.g., ITIL, CompTIA Network+, Microsoft Certified Systems Administrator) are a plus
• Ability to perform physical tasks including lifting up to 50 lbs., standing, walking, and working in various environments
• Ability to use tools and equipment for installation and repair tasks
• Willingness to move, bend, climb, and work around obstacles as needed

• Salary: $25/hr–$30/hr
• Annual Bonus
• Learning and development opportunities
• Flexible working opportunities
• Competitive benefit packages
• Paid parental leave
• Vacation starting at 15 days increasing with length of service
• 10 days paid sick leave
• 4 days off each year to volunteer

Diversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what make us unique. And it’s important to us, to our future. To build a workforce that’s representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers’ problems in the smartest ways possible.

We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.