Helpdesk Specialist

Saatva is the original direct-to-consumer mattress and home furnishings company, dedicated to providing healthy and restorative sleep. As the largest online luxury mattress brand, we are expanding our physical presence with Viewing Rooms in key markets nationwide. Our rapid growth is driven by a people-first culture that values curiosity, collaboration, and data-informed decision-making. Saatva has been recognized on the Inc. 5000 list of America's Fastest-Growing Private Companies for seven consecutive years, certified as a Great Place to Work, and listed among Fortune Magazine's Best Workplaces in Retail and Best Workplaces in New York.

Saatva is seeking an enthusiastic, detail-oriented Helpdesk Specialist to provide on-site support to our team three days a week, Tues-Thurs. In this role, you will help resolve technical issues and ensure seamless operation of key platforms, including Okta, Google Workspace, Slack, and payment systems. You’ll deliver exceptional in-person customer service while troubleshooting and resolving a variety of IT-related problems.

This is a fantastic opportunity to grow within a supportive team environment.

• Serve as the first point of contact for IT support during business hours Tuesday-Thursday in the Whitestone office
• Troubleshoot and resolve issues related to:
• Okta (authentication and SSO)
• Slack (collaboration and messaging)
• Payment systems
• Conference room AV systems
• Escalate unresolved issues to higher-level support teams when necessary.
• Document issues and resolutions in the IT ticketing system.
• Proactively identify recurring issues and recommend process improvements.
• Maintain a high level of professionalism and deliver superior customer service.

• Familiarity with Okta, Google Workspace, Slack, and payment systems.
• Strong troubleshooting and problem‑solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple priorities in a remote setting.
• Experience supporting remote teams.
• Basic knowledge of IT ticketing systems or help desk tools.
• Certifications in relevant technologies (e.g., Okta Certified Professional, Google Workspace Admin) are a plus.

• Competitive pay
• Employee referral bonus program
• Discounts on employee purchases and friends-and-family products
• A supportive and dynamic team environment

Compensation: $25 - $25 USD