Guest Services Expeditor

Location: Dillingham

*** This is a Seasonal position from late May to early October working at a beautiful remote lodge 7 days a week. This position is also eligible for location differential**
* GCI's Guest Services Expeditor will perform guest services, expeditor duties, and routine housekeeping at the company's Dillingham hangar. Using a company provided vehicle, conduct various errands around Dillingham including mail pick-up, obtaining supplies from local businesses, and grocery pick-up from air cargo services.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

Guest Services:

+ Act as an ambassador of GCI by delivering a superior arrival and departure experience for all guests.

+ Greet guests arriving on private planes, charters, or commercial aircraft with a friendly and professional demeanor.

+ Escort passengers to and from the aircraft and the GCI hangar in compliance with FAA regulations, directing them to appropriate areas or staff.

+ Assist with transfer of luggage and supplies between aircraft arriving on flights from Anchorage and the Agulowak Retreat.

+ Communicate with Agulowak Retreat personnel to coordinate flight schedules, passenger manifests, and procurement of supplies.

Expeditor Duties:

+ Ensure the Agulowak Retreat has the supplies and inventory it needs to function according to schedule.

+ Identify and prioritize tasks based on urgency and importance.

+ Routinely pick up mail and packages from the post office ensuring they remain fully secure until delivery to the aircraft.  

+ Pick up needed supplies from various Dillingham businesses as requested and ensure timely delivery to the appropriate flight.

+ Pick up grocery delivery one to two times per week from air cargo services and ensure timely delivery to the appropriate flight.

+ Ensure all perishable items follow food safety guidelines and maintain a safe temperature, utilizing onsite refrigeration to appropriately store items as needed until the next flight.

+ Keep Agulowak Retreat staff informed about order status, priorities, and any issues that arise.

Housekeeping Tasks:

+ Assist with keeping the Dillingham hangar and guest common areas clean and organized.

+ Perform routine cleaning of bathrooms, sweeping, mopping, straightening, and periodic window cleaning.

+ Restock supplies in the guest common areas, including snacks and beverage items.

+ Transfer refuse from aircraft to onsite dumpster.

+ Keep GCI vehicles fueled and clean for the use of GCI hosts and guests.

COMPETENCIES:

+ ACCOUNTABILITY
- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.

+ Ability to work independently with minimal supervision while achieving daily goals.

+ BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles.

+ COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.

+ COMMUNICATION
- Conveys thoughts and expresses ideas appropriately and professionally.

+ Ability to accurately communicate information virtually (i.e., Teams), over the phone, and in-person in a clear and concise manner to a range of audiences.

+ Ability to accurately read, write, and respond to business correspondence such as emails, chat messages, policies, procedures, reports.

+ COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics.

+ CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.

+ Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.

+ RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.

+ RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.

+ Organized and detail-oriented with the ability to timely and accurately prioritize and manage multiple tasks.

+ Ability to identify and resolve issues quickly and effectively.

+ SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.

+ Ability to comply with all applicable food safety regulations.

+ Ability to comply with all applicable FAA regulations.

+ Ability to comply with all safety protocols and wear appropriate personal protective equipment (PPE) when required.

+ TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.

Minimum Qualifications:

Required:

* A combination of relevant work experience and/or education sufficient to perform the duties of…