Practice Administrator

Primary Care Practice Administrator

Ortho Alaska is seeking an experienced, collaborative Primary Care Practice Administrator to lead the operations of our growing Primary Care division. This is a pivotal leadership role overseeing approximately 20 practitioners (including physicians, advanced practice providers, and dietitians) across four locations in Anchorage and Eagle River — with two new locations opening in summer/fall, making this an especially exciting time to join.

Reporting to the COO and serving as a key member of the Ortho Alaska administration team, the Practice Administrator is the operational backbone of Primary Care: hiring and developing clinical support staff, driving compliance and efficiency, and building strong working relationships with providers, nursing leadership, and staff across every location. The ideal candidate is a present, supportive leader — someone who leads by building trust and rapport rather than by dictate, brings solutions rather than just problems, and thrives on the logistics of a growing, multi-site practice.

Essential Function

• Directs and coordinates the day-to-day operations of the Primary Care division across all locations, ensuring efficient, compliant, and high-quality patient care.
• Oversees staff scheduling and managing clinic hours as this varies based on urgent care walk-in clinics and primary care clinic locations.
• Hires, manages, coaches, mentors, and clinical support staff; conducts performance reviews and supports staff development.
• Coordinates onboarding and onboarding logistics for new providers.
• Reviews and approves timesheets and PTO requests for clinical support staff.
• Partners closely with the Nurse Manager, lead MAs, providers, and the Medical Director to align administrative operations with clinical care delivery.
• Monitors patient satisfaction metrics and supports quality improvement initiatives
• Ensures excellent patient experience standards
• Collaborates cross-functionally with the Lab Director, IT, HR, and other Ortho Alaska departments to support division-wide initiatives and resolve operational issues.
• Serves as an active member of the Ortho Alaska administration team, contributing to organization-wide planning and decision-making.
• Leads logistics and change management for the transition and opening of two new Primary Care locations, including staffing, workflow design, and coordination with other departments.
• Builds and maintains strong relationships with providers and staff, fostering open communication and a collaborative, team-oriented culture across departments and locations.
• Monitors and ensures compliance with applicable healthcare regulations, clinic policies, and Occupational Health requirements.
• Identifies operational, workflow, or compliance issues and proactively brings forward well-considered solutions.
• Analyzes operational data and prepares reports, correspondence, and other documentation as needed to support decision-making.
• Travels regularly among Primary Care locations to maintain visibility, support staff, and ensure consistency of operations.
• Maintains strict confidentiality of patient, employee, and organizational information at all times.
• Performs other duties as assigned.

Knowledge

• Principles and practices of healthcare planning and management sufficient to manage, direct, and coordinate the operations of a healthcare organization, including Occupational Health.
• Purposes, organization, and policies of the community's health systems sufficient to interact effectively with other healthcare providers.
• Practice management computer systems and applications.
• Clinic policies and procedures are sufficient to help direct operations and support effective patient care.
• General accounting practices and procedures.

Skills

• Exercising a high degree of initiative, judgment, discretion, and decision-making to achieve clinic objectives.
• Planning, organizing, delegating, and supervising the work of others.
• Leading employees to accomplish objectives while inspiring confidence and motivation.
• Gathering and interpreting data, analyzing situations accurately, and taking effective action.
• Building and maintaining effective working relationships with…