Alaska Glacier Tour Captain | Guest-Experience Leader

Alaska Boat Captain ($1,000 Signing Bonus!) - Skagway, AK job at Alaska X. Skagway, AK.

MAIN

JOB RESPONSIBILITIES:

• Ensures guests experience the “E.X.C.U.R.S.I.O.N. of a lifetime” by being attentive to the needs and/or wants of the guests, answering any and all questions guests may have throughout the excursion, and notifying management of unhappy guests and/or obtaining guests’ information for management to contact them
• Safely transports guests to and from Glacier Point while adhering to the timing of the tour (including before and after)
• Provides guests with accurate, quality information throughout the duration of the excursion
• Assures the safety of the guests by conducting a pre-trip inspection daily, driving at a safe rate of speed at all times, assisting guests into and out of the boat, reviewing safety guidelines with the guests, and ensuring children stay with their parents at all times
• Responsible for maintaining the cleanliness of the boat and fueling as needed
• Assists in preforming maintenance tasks on the boat by immediately fixing boat problems (if possible) and reporting any issues Maintenance
• Communicates accurate information to the appropriate staff when required and as needed (radioing in the guest count to Glacier Point, radioing to the office when appropriate, communicating with the dock, etc.)
• Transports supplies to and from Glacier Point as needed

Room and Board

We offer optional affordable company housing to our staff members in Juneau and Skagway and Haines. Depending on the location, rents range about $60-$150 per week with utilities included. Rent as well as a refundable housing deposit is deducted directly from paychecks, so no money is needed upfront.

Most cell phone services work here, but we encourage staff members to check with their carriers before arrival.

Staff members residing in one of our cabin locations may be required to complete an outdoors skills class upon arrival. This course covers the fundamentals of living outdoors and covers topics such as, but not limited to, keeping wood dry, starting a fire, garbage control, and how to avoid attracting wildlife.

Experience Alaska while earning incredibly competitive hourly wages.

We love it here, and we are sure you will too!

ADDITIONAL

JOB RESPONSIBILITIES:

• Perform Boat Crew and Naturalist duties as assigned including assisting other Captains and providing narrated information to guests during their excursion
• As assigned by management

ALL POSITIONS IN COMPANY ARE RESPONSIBLE FOR THE FOLLOWING:

• Adhering to all company policies
• Striving to accomplish goals discussed with management during any evaluations

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Must possess the knowledge, skills, and abilities related to vessel operations.
• Must be able to work on the water
• Excellent communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
• Skilled in guest attentiveness as demonstrated by responsiveness to the needs and wants of our guests
• Skilled in maintaining a positive attitude at all times even when handling difficult and/or stressful situations
• Ability to memorize, recall, and present information and facts
• Ability to make oral presentations that engage an audience
• Ability to initiate interaction with guests
• Ability to work well within diverse groups to achieve common goals
• Ability to be detail-oriented and use good judgment when it comes to safety
• Ability to work in a fast-paced work environment
• Ability to assume and complete tasks without direction and with little supervision

QUALIFICATIONS:

• Valid Captain’s License with a minimum of a 25 ton rating
• First Aid and CPR certification with the ability to obtain WFR or WAFA certification
• Ability to work irregular work schedules

ENVIRONMENTAL CONDITIONS:

• All work is performed outside, so will be subject to possible adverse weather conditions and variations in temperature.
• Will be subject to noise, to include but not limited to, constant engine noise
• Will be subject to dust, odors, and contact with water and/or other liquids
• Will be subject to hazardous conditions (working with different machinery, etc.)

PHYSICAL ASPECTS OF…