Service Account Manager

Position Summary

We are seeking a dynamic and customer-focused Service Account Manager to join our team. The ideal candidate will develop and maintain positive relationships within assigned customer accounts, oversee the sales process, and act as the primary point of contact to retain and grow these accounts. They will maintain regular communication with customers, coordinate with the Service team to ensure satisfaction, promptly address concerns, and advocate for customers when performance or billing issues arise.

The role is responsible for growing overall service business by prospecting in assigned market territory to develop and cultivate new "existing building" "owner direct" customers.

• Primarily responsible for growing our overall service business by prospecting in assigned market territory to develop and cultivate new "existing building" "owner direct" customers.
• Primary goal is to sell new maintenance, repair, and replacement work.
• Proactively manages the service sales process to close sales, including prospecting, qualifying, customer's setup and procurement process, proposals, presentations, as well as handling questions and objections.
• Develops and maintains positive relationships within assigned customer accounts. Oversees the sales process and acts as a "One company" point of contact for customers, engaging any internal teams or support necessary to allow for additional business development.
• Maintains regular communications with customers. Coordinates with Service team to ensure customer satisfaction.
• Promptly addresses concerns and advocates for customers when performance or billing issues arise.
• Continuously generates new sales by using existing and potential customer networks and social networking. Identifies new business opportunities acting as the customer's building solutions partner for all areas of locally provided service offerings.
• Develops and executes customer account plans for key and target customers.
• Proactively contributes to the maintenance agreements renewal process, while seeking to increase scope and/or value prior to renewal.
• Achieves annual sales plan within approved cost budgets and target gross profit levels meeting required sales and sales activities.
• Partner with Service Supervision and Technicians for repair and replacement opportunities.
• Maintain Sales Pipeline of opportunities and sales tracking - communicating with operations for forecasting and turnover meetings.

• Two-year relevant degree or equivalent training and experience, such as trade-level training or industry experience.
• 3+ years of direct relevant experience.
• Strong knowledge of service policies, procedures, and capabilities.
• Strong verbal and written communication, including presentation skills.
• Strong customer service skills and ability to develop customer relationships.
• Demonstrated sales skills in prospecting, qualifying, proposing, closing sales and capable of developing and managing large accounts (existing and new).
• Strong collaboration skills internally and externally, with strong problem-solving abilities.
• Frequent travel to job sites within assigned region.
• Strong Microsoft Office skills, including Excel, Word, and PowerPoint.
• Solid knowledge of CRM.

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting
• Medical, dental, and vision insurance (100% paid for employee)
• Annual bonus program based upon performance, achievement, and company profitability
• Term life, AD&D insurance, and voluntary life insurance
• Disability income protection insurance
• Pre-tax flexible spending plans (health and dependent care)
• Paid parental leave
• Paid holidays, vacation, and personal time
• Training/professional development opportunities and company-paid memberships for professional associations and licenses
• Wellness benefits

Southland Industries and all its subsidiaries are an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.