Lead Service Technician

Job Description

A minimum of 3 years previous crane service experience is required for this position! If you have less than 3 years experience, consider applying for one of our available Service Technician positions.

We are looking for multiple highly motivated and experienced Lead Service Technicians to join our fast-growing team out of our Allentown, PA Service Branch. Lead Service Technicians report to the Branch Service Supervisor and Service Manager. Lead Service Technicians must be self-starters and willing to work long hours and varying shifts with limited to no notice. This position may require travel up to 30%, most deployments are 5 nights or less.

Previous electrical, mechanical, rigging, and installation experience required. Previous welding, CDL, supervisory, and job site management experience is a major plus.

This position requires a valid driver's license with no-more than two (2) current moving violations.

• $5,000 Retention Bonus
• Company Provided Vehicle and Fuel Card - Starting Day 1
• 100% Company Paid Family Eye & Dental Insurance
• Relocation Assistance Available

LEAD SERVICE TECHNICIANS DISPATCH FROM HOME AND ARE PAID FOR TRAVEL TO CLIENTS FACILITIES

Up to $5,000.00 Retention Bonus. Apply now to qualify! - Based on previous experience, talk to HR for terms and more information.

Compensation: Base Hourly Rate: $29 - $42 per hour including $3.00 per hour incentive pay, Semi-annual Bonus (based on individual performance and business profitability), and Year End Holiday Bonus.

• Certified welders earn $2.00 per hour premium ABOVE published pay scale!

Perks - Unmatched HCRBrands employee perks begin day 1!

• Company provided streaming subscriptions (Netflix, Hulu, ESPN+, etc)
• Company provided gym and health membership (Golds, Planet Fitness, Peloton, etc.)
• Company provided Sam's Club, Costco, or BJs Wholesale membership
• Company provided home internet (Comcast, Verizon, Centurylink, etc.)
• Company provided steel-toe safety shoes

Hours: 6:30 AM - 3:00 PM (+ early starts, off shift work, and OT as dictated by the position).

• Abide by all company and departmental policies.
• Answer Service Technician and Service Hand questions and provide technician assistance as necessary.
• Attend and contribute during weekly department meetings.
• Be the first point of escalation within the Service Department for your team.
• Build and nurture relationships with your clients.
• Communicate with the Project Coordination Department to address scheduling concerns and equipment needs.
• Complete inspections and repairs on units sent to the York Hoist shop.
• Complete OSHA/MSHA inspections in a thorough and timely manner.
• Complete safety, vendor, and client required training.
• Do whatever it takes to ensure safety and client satisfaction every job, every time.
• Identify and communicate potential prospects and project opportunities.
• Lead installations of varying type of material handling and safety equipment.
• Log time, daily receipts, parts, and safety concerns in the Fulcrum iPad App.
• Manage your teams aggressive project deadlines while providing quality service.
• Own and influence positive department morale and client first mindset within your team.
• Own jobsite safety ensuring compliance with HCRBrands, OSHA, and client requirements.
• Own your teams successes and failures.
• Play an active role in hiring and training Service Hands and Service Technicians.
• Provide ongoing employee feedback and assist the Branch Service Supervisor in preparing bi-monthly performance reviews.
• Regularly lift, move, or hold items weighing 80lbs. or more.
• Respond to 24/7 Repairs on both primary and secondary on-call rotations.
• Troubleshoot mechanical and electrical issues (hoists, cranes, lifts, turners, etc.).
• Work at height or in confined spaces for extended periods of time.
• Work with other Lead Service Technicians on large jobs sites.
• Work with Territory Sales to widen and deepen existing client relationships.
• Work with the Branch Service Supervisor and Operations Manager to implement policies, processes, and procedures for your team.
• Certified crane operator training (a plus)
• Certified electrician (a plus)
• Certified rigger (a plus)
• Hydraulic troubleshooting experience (a plus)
• Mig, Tig, and Stick welding experience (a plus)
• OSHA 30 Hour training (a plus)
• Previous service supervisory experience (a plus)

• 401(k) with company match
• Paid vacation (3 weeks), sick time, and leave
• Company provided Eye & Dental Insurance (100% for employee and dependents)
• Company provided iPad for business use
• Company provided iPhone 8/8 plus for business and personal use
• Company provided Life Insurance
• Company provided Sam's Club membership
• Company provided allowances towards Lands' End apparel, safety shoes, gym membership.
• Company provided training
• Company provided vehicle for business use (goes home with Technician)
• Company sponsored employee events
• Company sponsored health plan
• Fast growing company, family atmosphere
• Opportunity for promotion and growth
• Opportunity for raise after 90 day review
• Opportunity to earn yearly…