Broadband Technician - NANA Net - Kotzebue, AK

Job Description

The Broadband Technician will perform installation, maintenance, and repair of fiber optic cables and service drops,installation,maintenance and repair of customer access equipment,as well as splicing and testing fiber optic cables.

Operating in a safe and proper manner asset forth incompany policy and without constant direct supervision. This role also includes general upkeep of village property and equipment, ensuring reliable internet service delivery to customers.

• Install andterminatefiber optic cables, including aerial service drops.
• Respond to service orders and trouble tickets for new installations, troubles, upgrades,removals or changes to customer’s residential or commercial broadband services.
• Install ONT’s, fiber jacks, fiber jumpers, terminals, pedestals, splitters, protectors, modems/routers and other hardware and equipment associated with providing fiber broadband services.
• Perform splicing and testing of fiber optic cables.
• Diagnose and resolve connectivity issues in the field,utilizing test equipment and meters suchas;
  
  OTDR’s, light source and power meter, Wi-Fi signal testers, etc.
• Perform regular inspections and maintenance of aerial fiber infrastructure.
• Maintain splicing equipment and tools.
• Document splicing activities and updates to system maps.
• Conduct general property upkeep, including shoveling snow, weed whacking, and cleaning.
• Perform routine office maintenance and/or repairs on equipment (suchas;battery plants and generators, alarms, airfiltersand general fluid levels) and follow procedures formaintainingsite logs and records.
• Perform safety inspections to ensure compliance with standards.
• Ensure company inventory ismaintainedand reported for itemsutilizedby technicians.
• Operate andmaintain4-wheelers and snowmobiles.
• Climb wooden poles to install andmaintainaerial fiber connections.
• Respond to requests for locates of underground fiber optic cables and mark cable routes.
• Work closely with customers to ensure quality service and support.
• Use company computer programs as required.
• Adhere to safety standards and industry best practices.
• Perform all other duties and responsibilities as assigned.
• Must be able and willing to work oncallduring nights, weekends, and holidays.
• Must be able to perform other duties as assigned.

• Effectively communicate in a positive and professional manner through written and verbal communications in all interactions with customers/public, fellow employees, and vendors.
• Ability to work as a team member and exertinitiativeto work independently to reach a goal.
• Ability to read and interpret documents such as safety rules,operating and maintenance instructions, and procedure manuals.
• Ability towriteroutine reports and correspondence.
• Ability to define problems, collect data,establish facts, and draw valid conclusions.
• Ability to use various hand tools, test equipment, andoperateheavy equipment for installation and maintenance of underground & aerial infrastructure.
• Knowledge of andthe ability tocomply withCPNI regulations and procedures.
• Ability to embrace change in the workplace while encouraging others to seek innovative approaches and the ability to function effectively as a team player.
• Proficient computer skills and the ability to adapt and learn as programs and processes change.

High school diploma or equivalent.

Experience with fiber optic installation, splicing, and troubleshooting preferred.

Familiarity with aerial cable installation and safety protocols preferred.

Ability tooperateand maintain specialized equipment, including 4-wheelers and snowmobiles.

Valid driver's license and acceptable driving record for the past three (3) years to be eligible under company vehicle insurance policy preferred.

Strong customer service and communication skills.

Weather:Indoors/Outdoors–this position requires both work in environmentally controlledenvironmentsas well as outdoors in allmannerof weather.

While performing the duties of this job, the employee is occasionally exposed to severe weather conditions.

Noise level:The noise level in the work environment is…