Part Time Logistics Coordinator

Logistics Coordinator

This role facilitates communication with vendors and customers to ensure timely deliveries that meet customer requirements. The position reports directly to the Manager.

Pay: $19 - $21 / hour

Schedule: Thursday - Saturday (possibly a fourth day)

• Schedule and dispatch vendors or independent contractors to appropriate locations according to customer requests, specifications, or needs, using telephones and dispatch software. Communicates all pertinent data (customer's locations, type of pickup, scanning requirements, temperature requirements, etc.) to vendors at the time of dispatch.
• Receive, input, and distribute On Demand work orders, proof of deliveries (PODs), and manifests, and prepare reports as required by management.
• Serve as a contact person for all vendors within their route territories and inform them about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.
• Manage contact with vendors to ensure all routes are covered as needed.
• Determine responses needed to effectively and appropriately deal with emergencies, accidents, and breakdowns.
• Communicate Chain of Custody standards (location scanning, specimen handling, parcel scanning, etc.) as required by Capstone Logistics customers.
• Resolve vendor problems or grievances and refer to vendor management if further assistance is needed.
• Evaluate importance of incoming telephone calls and prioritize accordingly.
• Provide support to the customer service team on an as-needed basis or during peak season.
• Ensure that the policies and procedures, as defined in the Independent Contractor Operating Agreement, are consistently followed.
• Makes decisions and takes necessary actions to determine the most appropriate delivery methods to meet or exceed the customer's service expectations.
• Maintain accurate documentation of the status of each job within the dispatch POD, manage distribution of work, and ensure documentation is complete before jobs are cleared.

• Provide excellent customer service by ensuring timely and efficient courier service for customers, according to route schedules and On Demand requests.
• Confer with customers or supervising personnel to address questions, problems, complaints, and requests for service.
• Keep customers notified of changes with route schedules and on-demand delays.

• Excellent verbal communication and problem solving skills.
• Computer skills including Microsoft Word, Outlook, Excel, etc.
• Interpersonal skills; ability to foster teamwork and motivate/coach others.
• Accurately and quickly able to read maps.