Service Assistant - Albany, California,

Service Assistant

The Service Assistant works with service department to provide exceptional customer service!

He or she receives, processes, and coordinates all incoming sales inquiries, showroom floor requests, service requests, and internet queries. In addition, he or she performs clerical and administrative duties for the Sales and Service departments. Receiving inbound calls and greeting visitors in a friendly, interested, and helpful manner ensures excellent customer service and sales generation. In addition, he or she works closely with the Sales and Service departments to meet our customers’ needs.

In addition, he or she performs administrative duties, receives and processes payments, operates the POS system and is accountable for his or her money drawer.

The ideal candidate has previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales/service. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.

• Manages all incoming sales and service appointment queries (either phone or internet) by scheduling appointments, confirming pending appointments, following up with missed appointments, etc.
• Coordinates questions and issues with the appropriate department personnel
• Tracks sold vehicles and hot sheets
• Confirms special order parts
• Helps follow up with phone and internet sales leads
• Provides administrative assistance as needed
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed
• Attends all staff meetings, trainings, and educational classes as required
• Performs other duties as assigned

• Previous experience in a similar position (administrative, clerical, call center, customer service, etc.)
• Excellent communication, customer service, and problem‑solving skills, including the ability to maintain composure under stress
• Working knowledge of the automotive industry
• Highly professional and dependable
• Safety and customer service oriented
• Basic computer and internet skills
• Outstanding communication skills
• Professional appearance and work ethic
• Ability to read and comprehend instructions

• Competitive Pay Based on Experience
• Medical Benefits
• Paid Vacation
• Holidays
• Professional Workplace
• Non-Smoking Workplace
• Drug Free Workplace
• Opportunity for Advancement
• Direct Deposit
• 401(k) with Company Match

Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.