Utility & Customer Service Clerk

The purpose of this classification is to perform clerical and customer service work functions associated with receiving and processing utility payments. Performs customer service functions; provides assistance and information related to utility services, accounts, bills, procedures, forms, problems or other issues; responds to routine questions, complaints or requests for service; researches account discrepancies and problems; initiates problem resolution.

Receives/processes utility payments by mail, drive-through window, night deposit, or in person.

Counts/balances cash receipts; records balances; prepares bank deposits and forwards as appropriate.

Maintains adequate supply of currency and coins to dispense change to customers; initiates requests for change from bank.

Posts payments to proper account on computer.

Operates a computer to enter, retrieve, review or modify data in computer database; verifies accuracy of data and makes corrections; generates computerized reports; uses knowledge of various software programs to operate a computer in an effective and efficient manner.

Processes a variety of documentation associated with departmental operations, per established procedures and within designated time frames; performs necessary calculations; copies and distributes reports, forms, correspondence, and other materials; maintains records as appropriate.

Prepares or completes various forms, reports, correspondence, logs, receipts, utility bills, override sheets, notices, or other documents.

Receives various forms, reports, correspondence, utility bills, override sheets, returned checks, registers, schedules, manuals, or other documentation; reviews, completes, processes, forwards, or retains as appropriate.

Receives, opens and distributes incoming mail; prepares outgoing mail.

Maintains inventory of departmental supplies; initiates requests for new or replacement materials.

Communicates via telephone and/or two-way radio; provides information and assistance; takes and relays messages or directs calls to appropriate personnel; returns calls as necessary.

Responds to routine requests for information or assistance from customers, employees, the public, or other individuals.

Communicates with supervisor, employees, city departments, customers, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.

Monitors/maintains security of premises, documents, and cash receipts; shreds confidential or obsolete documents; may package obsolete records for storage; opens and locks offices or drive-through facilities.

Performs other related duties as required.

High school diploma or GED required; supplemented by Vocational/Technical training in banking, bookkeeping, accounting or general office administration; supplemented by one (1) year related experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Requires the ability to determine, calculate, tabulate, or summarize data/information. Includes performing subsequent actions in relation to these computational operations.

Requires the ability to provide guidance, assistance, and/or interpretation to others on how to apply procedures and standards to specific situations.

Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.

Requires the ability to utilize a wide variety of reference and descriptive data and information.

Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.

Requires ability to carry out instructions furnished in written, oral, or diagrammatic form. Involves semi-routine standardized work with some latitude for independent judgment concerning choices of…