Clerk

Position: Clerk 2
Aspire Behavioral Health & Developmental Disabilities Services

Job Description

A. ORGANIZATIONAL RELATIONSHIPS

Position Title:

Clerk II General - GSS
031

Position Number:

Date:

Employee:

Work Unit: AACSB Administration County:
Dougherty

Immediate Supervisor's

Title:

BHCC Clinical Coordinator

List positions supervised through immediate contact:
None

B.

QUALIFICATIONS:

High School Diploma or GED required;
Associate Degree or higher preferred.

Minimum of two (2) years of clerical, administrative support, customer service,
or office management experience required.

Preferred qualifications include:

Experience with insurance verification and authorization processes.
Experience utilizing Electronic Health Records (EHR) systems.
Experience working in healthcare, behavioral health, crisis services, or
social service settings.

Knowledge of agency-specific office procedures and methods. Computer proficiency
and ability to utilize Microsoft Office applications, agency software,
electronic databases, and electronic health records. Ability to maintain routine
clerical records and establish, maintain, and update organized filing, mailing,
inventory, and record-keeping systems.

Ability to:

Communicate effectively both orally and in writing.
Understand and interpret written materials.
Multitask and prioritize assignments in a fast-paced environment.
Maintain accuracy while managing multiple responsibilities simultaneously.
Exercise sound judgment and professionalism when interacting with clients,
staff, and community partners.
Perform basic bookkeeping.
Prepare reports and correspondence.
Operate office equipment and maintain office supplies.
Maintain confidentiality and comply with HIPAA requirements.

Physical Requirements

No lifting of more than 20 pounds.

C. EQUIPMENT THAT REQUIRES SAFE AND EFFECTIVE USE:

Computer and related software systems
Multi-line telephone system
Printer/copier/scanner/fax equipment
Electronic Health Record (EHR) system
Crisis Platform Board and bed management systems
Standard office equipment

D. BL00DB
ORNE PATHOGEN CATEGORY (check one)

_____ Employee routinely performs tasks that involve exposure to blood or other
potentially infectious material as part of assigned duties (Category I).

_____ Employee performs assigned tasks which do not involve exposure to blood or
other potentially infectious material, but employment may require performing
unplanned Category I tasks (Category II).

X Employee performs assigned tasks which involve no exposure to blood or other
potentially infectious material and performance of Category I tasks are not a
condition of employment (Category III).

E. MANDATORY TRAINING CATEGORY (Check One)

____Administrative

_____

____Direct Care

_____

____Medical

.

ALBANY AREA CSB Job
Description
Page
2

Position Title:

Clerk II General - GSS
031

Position Number:

F. PERFORMANCE IMPROVEMENT

Aspire Behavioral Health & Developmental Disabilities Services is committed to
continually improving service delivery through enhanced consumer outcomes and
satisfaction. All employees have a role in Performance Improvement and are
expected to collaborate effectively with co-workers, consumers, stakeholders,
and community partners to provide consistent, high-quality, consumer-focused
services.

G. ASSIGNED DUTIES

Performs a variety of clerical, administrative, and operational support
functions for the Behavioral Health Crisis Center (BHCC) and assigned programs.
Performs routine and specialized clerical functions while maintaining
professionalism, confidentiality, and accuracy.

Duties Include:

Provides general clerical support including data entry, filing, scanning,
copying, distribution of documents, and maintenance of records.
Maintains organized record-keeping and filing systems in accordance with
agency policies and HIPAA requirements.
Receives, screens, and directs incoming telephone calls and communications.
Greets and assists clients, visitors, staff, and community partners in a
professional manner.
Assists with appointment scheduling, meetings, training coordination, and
administrative support functions.
Monitors and manages the BHCC Crisis Platform Board, ensuring timely and
accurate updates regarding admissions, discharges, transfers, census, and bed
availability.
Pe…