Academic Advising Desk Assistant - Student Employee

Job Title

Academic Advising Desk Assistant – Student Employee

Albany State Rec. Location

The Academic Advising Desk Assistant serves as the first point of contact for students, faculty, staff, and visitors entering the Office of Academic Advising. This position provides administrative, clerical, and customer service support while contributing to the efficient daily operation of the office. The Academic Advising Assistant plays a vital role in creating a welcoming, student‑centered environment by demonstrating professionalism, confidentiality, and exceptional customer service.

The desk assistant will be working under the supervision of the academic advising coordinator or designated professional staff member; the student assistant performs a variety of front office and administrative functions while supporting departmental initiatives and special projects. This position is performed in a professional office environment requiring frequent interaction with students, faculty, staff, and campus visitors. The employee may occasionally transport documents or materials between university departments and may be assigned to work at alternate campus locations based on operational needs.

The Academic Advising Assistant supports the mission of the Office of Academic Advising by providing exceptional customer service, maintaining efficient office operations, and contributing to a student‑focused environment that promotes academic success, professionalism, excellence, and institutional effectiveness.

• Serve as the primary receptionist by greeting students, faculty, staff, and visitors in a professional and courteous manner.
• Answer and manage a multi‑line telephone system, directing calls and responding to general inquiries.
• Schedule, confirm, and manage academic advising appointments using university scheduling systems.
• Provide accurate information regarding advising services, registration processes, and office procedures.
• Maintain student records, files, and departmental databases while ensuring confidentiality of student information.
• Prepare correspondence, reports, forms, copies, and other office documents as requested.
• Distribute incoming mail and prepare outgoing mail and campus deliveries.
• Deliver and retrieve documents and materials from various campus departments as needed.
• Assist professional staff with student outreach initiatives, orientation programs, registration events, and other departmental activities.
• Monitor and maintain the appearance and organization of the reception area and common office spaces.
• Assist with data entry, record maintenance, filing, and other administrative projects.
• Build and maintain departmental records and assist with document management.
• Support special projects and perform operational duties assigned by the supervisor.
• Work at alternate campus locations when departmental needs are required.
• Perform other related duties as assigned.

• Current Albany State University student in good academic standing.
• Excellent interpersonal, verbal, and written communication skills.
• Strong customer service skills with the ability to interact professionally with diverse populations.
• Working knowledge of Microsoft Office Suite (Word, Excel, Outlook, and Teams).
• Ability to maintain confidentiality and exercise sound judgment when handling student information.
• Strong organizational skills with attention to detail.
• Ability to prioritize multiple tasks in a fast‑paced office environment.
• Dependable, punctual, and able to work independently with minimal supervision.

• Previous customer service, reception, or office experience.
• Experience working in higher education or student services.
• Familiarity with university systems such as Banner, EAB Navigate, or similar student information systems.

All selected candidates are required to successfully pass a background check review prior to starting with Albany State University. Certain positions may also require the selected candidate to submit to or have a credit check completed for positions of trust and/or approved departmental purchase card usage, a motor vehicle report for positions that require driving an Albany State University vehicle, and a successful pre‑employment drug test.

Albany State University is an equal employment, equal access, and equal educational opportunity and affirmative action institution. It is the policy our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, AREA, ADA, E.O. 11246, and Rev.

Proc. 75-50). Albany State University is an affirmative action/equal opportunity institution.