Federal Work Study - ITS Helpdesk Student Assistant

Location

Our West Campus is located at 2400 Gillionville Road, Albany, GA 31707. Our East Campus is located at 504 College Drive, Albany, GA 31705. The Human Resources office for both campuses is located on the West Campus in Building K, Suite 111.

This position reports to the Service Desk Support Technician II. The Customer Service/Helpdesk Student Assistant is responsible for supporting the ITS department with all administrative and technology functions. Additionally, this position serves as the junior level for help desk and technical support within Information Technology Services and for the Albany State University campus.

Sponsorship is not available for this position.

• Serves as the first point of contact for students, faculty, staff, and guests in person and by telephone.
• Assist with answering, routing, and screening calls.
• Create and assign work order tickets to the necessary technicians or teams.
• Assist with office tasks such as filing, scanning, and simple preparation of documents for IT assets.
• Direct unresolved issues to the proper next level of support.
• Must have the ability to think critically with the capability to identify problems, using flexibility and adaptability while showing initiative and resourcefulness to deal with change.
• Miscellaneous duties and responsibilities appropriate to position.

• Current ASU Student
• Provide excellent customer service to faculty, staff, and students through in-person interactions and via phone and email communications.
• Good customer service orientation skills in general offices and administration office organization.
• Experience with Microsoft Office Suite, as well as familiarity with office practices.
• The ability to multitask in a fast-paced academic environment is essential.
• Excellent written and oral communication skills.
• Excellent listening and interpersonal skills.
• Strong customer-service orientation.
• Keen attention to detail.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Other duties as assigned.

• Customer service and technical experience are preferred.
• Able to perform general office administrative activities: copying, filing, and using the telephone.
• Able to lift up to 25 lbs. occasionally.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and power tools and to handle other computer components.

• Cover letter.
• Resume.
• Unofficial transcripts.
• A list of at least three (3) professional references with their contact information.

• Strong customer-service orientation.
• Experience with Microsoft Office Suite, as well as familiarity with office practices.
• The ability to multitask in a fast-paced academic environment is essential.
• Able to sit and work on a computer keyboard for extended periods of time.
• Able to stoop, kneel, and bend at the waist and reach on a daily basis.

All selected candidates are required to successfully pass a Background Check review prior to starting with Albany State University.

Certain positions may also require the selected candidate to submit to or have:

• a credit check completed for "Positions of Trust" and/or approved departmental purchase card usage
• a motor vehicle report for positions that require driving an Albany State University vehicle
• a successful pre-employment drug test

Albany State University is an equal employment, equal access, and equal educational opportunity and affirmative action institution. It is the policy our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical…