Customer Service Associate II (Cash Management

Job DescriptionThis role involves processing permits and hydrant applications, coordinating with other department officials, and preparing required documentation. The person in this position responds to phone and email inquiries and water service requests, processes payments, and adjusts as needed. Candidates should be detail-oriented and able to supervise the permitting process within Cash Management operations. They will gather essential documents, keep applicants informed of their application status, and address issues or discrepancies related to licenses and permits.

They must have strong organizational and communication skills, as well as knowledge of Cash Management guidelines, for other responsibilities.

Class SummaryThis role involves processing permits and hydrant applications, coordinating with other department officials, and preparing required documentation. The person in this position responds to phone and email inquiries and water service requests, processes payments, and adjusts as needed. Candidates should be detail-oriented and able to supervise the permitting process within Cash Management operations. They will gather essential documents, keep applicants informed of their application status, and address issues or discrepancies related to licenses and permits.

They must have strong organizational and communication skills, as well as knowledge of Cash Management guidelines, for other responsibilities.

Minimum Qualifications

• High School Diploma or G.E.D., AND
• Three years of customer service experience, including one year in an office setting; OR
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered.
• Valid Driver's License

• Call Center experience
• Permit experience

Other Job Requirements/Information

• This job is eligible for a hybrid telework schedule after an initial probationary period and individual approval.

GradeThe grade for this position is B22(1). Salary will be dependent on education and experience.

Effective 4/11/2023, this position is eligible for the Employee Referral Program.

For information related to position-specific essential duties, knowledge and skills, and physical requirements, please .

Note :
The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.

For more information about this department, please .

Additional InformationAbout Gwinnett County&

Welcome to Gwinnett County Government

Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more

Careers with impact

Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful green space, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected.

Exceptional Benefits

Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more. The value of Gwinnett County benefits can be up to 49 percent of an individual’s total compensation.

World-class community

More than a million residents make up Gwinnett’s diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.

Gwinnett County is an award-winning employer!

• Atlanta’s Healthiest Employer by Atlanta Business Chronicle
• Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission
• Top 100 Healthiest Workplaces in America by…