Control Coordinator

Work Control Coordinator

Job Title: Work Control Coordinator

Location: Albany State Rec. Location

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job : 303516

Albany State University is a fully accredited senior unit of the University System of Georgia. Employees receive benefits provided by the University System of Georgia, including, but not limited to, medical and major medical insurance, group life insurance, participation in the Georgia Teachers' Retirement System, Optional Retirement Plan (Faculty and exempt employees only), Social Security and Tuition Assistance Program after six months of employment.

Our West Campus is located at 2400 Gillionville Road, Albany, GA 31707. Our East Campus is located at 504 College Drive, Albany, GA 31705. The Human Resources office for both campuses is located on the West Campus in Building K, Suite 209.

The Work Control Coordinator is responsible for receiving, processing, prioritizing, scheduling, and monitoring maintenance and service requests for university facilities. This position serves as the primary liaison between campus customers, Facilities Management staff, contractors, and departmental leadership to ensure timely and effective completion of work orders. The coordinator maintains the computerized maintenance management system (CMMS), tracks work performance, and supports operational planning and reporting.

Sponsorship is not available for this position.

• Receive, review, prioritize, and process maintenance and service requests from university departments, faculty, staff, students, and campus stakeholders.
• Create and assign work orders through the Computerized Maintenance Management System (CMMS).
• Coordinate daily, weekly, and long-range scheduling of maintenance, repair, and preventive maintenance activities.
• Dispatch work orders to appropriate trades personnel, contractors, and facilities staff.
• Monitor work order status and ensure timely completion of assigned tasks.
• Communicate with customers regarding work order progress, scheduling, delays, and completion.
• Evaluate service requests and determine priorities based on safety, operational needs, and institutional impact.
• Coordinate emergency maintenance responses and urgent repair requests.
• Maintain accurate records related to labor, materials, equipment usage, and work order history.
• Generate reports and analyze key performance indicators, including backlog, response times, and workforce utilization.
• Assist in planning preventive maintenance programs and facility maintenance schedules.
• Support facilities projects by coordinating work activities among multiple departments and vendors.
• Ensure compliance with university policies, safety regulations, and departmental procedures.
• Monitor contractor activities and maintain documentation related to contracted services.
• Recommend process improvements to enhance efficiency, customer service, and operational effectiveness.
• Performs other duties as assigned by the supervisor.

High school diploma or GED;

Three (3) years of experience in facilities maintenance, work management, customer service, operations coordination, or a related field.

Experience using computerized maintenance management systems (CMMS) or work order management software.

Proficiency with Microsoft Office Suite, particularly Excel, Word, and Outlook.

Strong organizational and administrative skills.

Associate degree in Facilities Management, Business Administration, Construction Management, or related field.

Experience in a higher education, healthcare, government, or large institutional environment.

Knowledge of building systems, maintenance operations, and construction practices.

Experience with preventive maintenance planning and asset management programs.

Salary is commensurate with training and experience.

Cover letter.

Resume.

A list of at least 3 professional references with their contact information.

• Knowledge of facilities maintenance processes, building systems, and work order management practices.
• Ability to prioritize multiple assignments in a fast-paced environment.
• Strong customer service and interpersonal skills.
• Excellent oral and written communication abilities.
• Ability to analyze information and make sound decisions regarding work priorities.
• Strong attention to detail and recordkeeping skills.
• Ability to prepare reports and analyze operational data.
• Ability to work…