Business Manager- PULSE - Global Payment Network

Business Manager- PULSE - Global Payment Network

Summary:

As a Business Analysis Manager at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

The Business Manager plays a vital role within Global Payments Network (GPN) by providing both strategic and tactical support to explore new or enhanced business and product opportunities. This position is central to driving thought leadership through comprehensive operational and product analysis and the evaluation of solution options and associated risks. As a part of the team, you will

• Assists in identifying, assessing and capitalizing on growth opportunities for the organization.

• Working collaboratively with various client-facing teams—including Business Development, Product Managers, Operations, and multiple levels of management

• Offer strategic and tactical support in identifying and developing new or improved business opportunities.

• Take a lead role in thought leadership by conducting in-depth analyses of operational activities, exploring solution options, assessing risks, and supporting the implementation of business strategies and opportunities.

• Shape the "why" behind the data, trends and analytics while partnering closely with functional leaders and Global Payment Network business partners (i.e. Sales, Product, Pricing, Risk, etc.) to ensure holistic representation of business efforts, activities, results.

• Translate ambiguous business questions into structured analyses and clear recommendations

• Develop enablement programs to secure acceptance at merchants across the U.S. and globally

• Identify gaps and opportunities to generate business insights, dashboards, etc.

General Responsibilities:

• Strategic leadership:
  Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands

• Leadership:
  May manage and develop 1-2 analysts. Coaching and mentoring associates with a goal of developing and retaining talent at Capital One

• Product:
  Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics

• Marketing:
  Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies

• Credit Risk:
  Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis

• Execution:
  Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently

• Partnership:
  Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability

• Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management

• Strong business judgment, leadership and integrity:
  He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business

• Solid people leadership experience:
  Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results

• Strong executive communication skills:
  Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

• Clear results orientation: display an intense focus on achieving bothshort and long termgoals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment

• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus

Basic Qualifications:

• At least 3 years of professional experience performing analysis

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:

  • A Bachelor's Degree in a quantitative field…