Customer Service Representative

Overview

Job Title:

Customer Service Representative

Location:

Albany, GA

Pay:
From $18.00 per hour

Job Type: Full-time

SAM Service, Inc. is seeking a dependable, techsavvy Customer Service Representative to join our corporate office in Albany, GA. This is a fast-paced role where you will consistently handle customer calls, emails, and internal coordination to ensure accurate, timely service.

• Manage a high volume of incoming customer calls in a fast-paced environment
• Handle customer emails consistently throughout the day
• Enter customer information and service orders into internal systems with accuracy
• Troubleshoot issues and resolve customer inquiries promptly
• Coordinate with fellow branches to provide clear, accurate customer updates
• Build trust and maintain strong customer relationships
• Follow established company procedures and service standards
• Collaborate with team members to support smooth daily operations

• High school diploma (required)
• Exceptionally strong skills with computers, tablets, and smartphones
• Excellent communication, active listening, and problem-solving abilities
• Strong attention to detail and ability to multitask effectively
• Comfortable working in a fast-paced, dynamic environment
• On-call availability as needed
• Must pass pre-employment and random drug screenings
• Must live in - or be willing to relocate to - the Albany, GA area

We foster an employee-centered culture built on integrity, innovation, and exceptional service.

• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Flexible schedule

Work Location

In person - Albany, GA 31705