Installation Coordinator

Tri Mark USA is the country’s largest provider of design services, equipment, and supplies to the food service industry. We proudly serve our customers by providing design services, commercial equipment, and food service supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer food service operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after‑sales service capabilities of a national company.

Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values:
Integrity, Customer Service, Accountability, Respect, and Excellence.

• Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet and Legal Insurance
• 401k
• Community Service Day
• Spotlight Awards
• CFSP Prep Certification Program

• The Installation Coordinator reports to the Installation Supervisor
• Located in Albany, GA or Lewisville, TX
• Full time
• Hybrid position
• $20–$22.00 /hr

The Installation Coordinator is responsible for ensuring timely and efficient scheduling of customer food service equipment installations, managing inbound customer contacts, and overseeing the coordination of service vehicles and work crews. This position requires strong organizational skills, a customer‑driven focus, and the ability to manage a high volume of inbound calls.

• Schedule and dispatch workers, work crews, equipment, or service vehicles according to customer requests.
• Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors electronically.

• Communicate with customers to address questions, problems, or requests for service or equipment.
• Prepare daily installation schedules and confirm install schedules with customers throughout the day.

• Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other install information.
• Monitor the GPS software to ensure vehicles are at assigned locations.

• Oversee and distribute install scheduling according to approved procedures.
• Manage all inbound customer contacts via phone, email, web portal, and fax in a fast, customer‑friendly, and professional manner.

• Employ formalized scripting to communicate with customers and provide consistent and organized information.
• Cross‑promote all services offered to customers.

• Review current processes and services regularly and make recommendations/proposals to improve the customer experience.
• Work cohesively as a customer service team member and provide internal support as needed.

• Resolve escalated customer service issues.

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Detail‑oriented with a commitment to accuracy.
• Ability to work collaboratively in a team environment.
• Proficiency in project management tools and software.

• 1 – 2 years of experience in scheduling and/or dispatch, or equivalent military or practical experience.
• Experience in coordinating systems and knowledge, preferably within a service/installation department.
• Proficient computer skills in Microsoft Office (Excel, Word, Outlook) and the ability to learn other internal software as needed.
• Ability to successfully pass a background check post offer acceptance.

• Ability to lift 10 pounds.
• Bend or twist body.
• Use hands to handle, control or feel objects, tools, or controls.
• Stand for long periods of time.
• Keep or regain their balance.
• Kneel, stoop, crouch, or crawl.

Compensation includes the posted base salary range and does not reflect potential commission, incentive, bonus, or other…