WIC Customer Service Representative

Hourly WIC Customer Service Representative (10339)

Founded in the 1920s and headquartered in Decatur, GA, DeKalb Public Health (DKPH) works to protect, promote and improve the health and well‑being of all DeKalb County residents.

This position provides clerical support for the WIC Department, serving clients in a fast‑paced clinic environment.

• Reallocates tasks as necessary
• Schedules WIC appointments for clients
• Serves clients in the order numbers were taken in a professional manner and courteously greets all individuals requesting services
• Receives, screens, and directs telephone calls to appropriate staff; answers phones courteously and routes calls immediately
• Answers clients’ questions regarding services offered during business hours and intake process
• Checks client’s identification, proof of residence, and proof of income
• Provides clients with the Give Rights/Obligation and completes the 24‑hour diet recall form
• Completes declaration statement and gives voter application if clients request to register to vote
• Lists client’s name, age, and service on the clinic book
• Completes header on the certification form
• Conducts income eligibility interviews and completes income portion of WIC certification/assessment form and signatures
• Receives and distributes incoming correspondence
• Furnishes ineligibility notice to clients following established procedures
• Updates clients’ information on the Insight System
• Directs clients to maintain clinic flow
• Reviews medical records and adds needed forms, labels, and immunization information
• Lists client’s names on daily activity report
• Issues vouchers and schedules next appointment for nutritional education
• Instructs clients on use of WIC vouchers and grocery vendor system
• Refers clients to other services offered by the health center if needed
• Copies reports for office and mails original to the proper office
• Orders office supplies
• Maintains an orderly work area

• High school diploma or GED and ability to perform basic office functions and computer related duties
• Bi‑lingual preferred (Spanish)

• Front‑ and back‑office experience in a medical setting, fee collection, cash drawer close‑out, and cash drawer reports
• Ability to troubleshoot payments
• Experience in patient care management systems desirable
• Bi‑lingual preferred (Spanish)

• Pre‑employment drug screening
• Criminal background check/fingerprinting
• Previous employment reference check
• Specific immunizations
• Motor vehicle check
• Education and/or licensure verification

DEKALB PUBLIC HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER.

Salary: $18.00 hourly

Location:

DeKalb County, GA
Job Type: Part Time Hourly
Job Number:
Division/Section:
District 3‑5 County Position
Opening Date: 06/09/2026
Closing Date: 07/09/2026 11:59 PM Eastern