Reliability Embeded Engineer - Indianapolis

Resident Operational Engineer - Albany

Location:

Albany, GA

Job Type: On Site

E80 Group is a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in the beverage, food, tissue, and other sectors. The main systems produced by E80 Group include palletizing robots, laser‑guided vehicles, robotic stretch wrappers and labelers, and automated high‑density warehouses. The entire logistics flow is centrally managed by the SM.I.LE80 software platform (Smart Integrated Logistics), which ensures efficient system integration and optimizes the management of all operations—from the entry of raw materials, through storage, to shipping.

With 14 branches worldwide, the Group believes in the core values Ethics, Courage, Humility, and Safety. These values form the foundation of E80 Group’s corporate culture, which maintains a close connection with customers, people, and the local communities.

It’s our fears that will limit our success, not our mistakes. The secret to successful hiring is to look for people who are not afraid of failing and want to change the world – E80 Group CEO and Founder, Enrico Grassi.

The Resident Operational Engineer plays a critical role in ensuring customer satisfaction by managing and coordinating the daily, weekly and monthly activities to maintain, operate and support the E80 systems and equipment in dedicated customer plants. This position involves close collaboration with cross‑functional teams, client maintenance and operation teams. The role is 50% hands‑on the equipment/system and 50% supervising and coordinating with other E80 staff and customer.

The Engineer will be assigned to a specific customer’s plant or a group of plants and the main goal is to deliver maximum customer satisfaction for any E80 customer service‑related matters occurring in the plant.

• Customer Interaction: Act as the first point of contact for customer service‑related aspects such as asset and system performance, ticket resolution, spare parts inventory management and overall service delivery. Ensure timely and effective communication with customers and E80 back‑office support to address client needs and concerns.
• Organize and manage periodic technological update sessions, informing and training customer personnel and managers about E80’s latest technologies, technical solutions and products.
• Participate in periodical operational and management meetings with customer staff.
• Prepare and share quotes for parts and interventions, and request customers to issue purchase orders to the E80 team to handle the requests properly.
• Resource Allocation: Allocate technical resources, verify equipment and tools when needed, and manage materials for various customer field services activities and projects based on requirements and resource availability.
• Scheduling and Coordination: Develop and maintain resource schedules for maintenance, field service, and retrofit activities, ticket resolutions, ensuring optimal utilization of resources. Liaise with CSAM, supervisors, resident engineers, spare parts team representatives, service coordinators, technical supervisors, technicians and other stakeholders to ensure smooth execution of services. Order spare parts when possible and follow up with the spare part representative on delivery and priorities.
  
  Enter and manage tickets in Salesforce. Manage and coordinate resource intervention onsite based on scheduled activities for either maintenance and tickets resolution for technical aspects.
• Performance Monitoring: Monitor and report on the performance of allocated resources, identifying issues or inefficiencies and…