Client Service Associate; Albany, GA)

Position: Client Service Associate (Albany, GA)
** Essential Duties and Responsibilities*
* + Services a high volume of daily interactions, including basic inquiries and scheduling of meetings, with prospective and existing clients on the phone, in-person, virtually and through mailings.

+ Works both independently and within a dynamic team environment to provide crucial support to the financial advisors and branch office.

+ With a high level of organization and accuracy, processes client financial transactions and financial advisor and branch office expenses and expense reports.

+ Opens new client accounts and researches client and security information using internal databases and other technologies.

+ For proper maintenance and to meet firm and industry requirements, ensures client paperwork and documentation is accurate and correct prior to submission and processing. Follows up to ensure accurate completion.

+ Prepares letters, forms and reports to assist with servicing existing clients and prospecting for new clients.

+ Prepares various business summary reports and client-specific reporting as needed for review by the financial advisor.

+ Creates and maintains records and files utilizing Client Relationship Management (CRM) software.

+ Assists Financial Advisors with marketing efforts including seminars and other client-facing events.

+ May enter orders at the direction of the Financial Advisor.

+ Actively engages in available training/cross-training and educational and/or professional development opportunities to remain current on firm and industry policies and procedures.

+ Performs other duties and responsibilities as assigned.

** Knowledge of*
* + Company's working structure, policies, mission, and strategies.

+ General office practices, procedures, and methods.

+ Investment concepts, practices and procedures used in the securities industry.

+ Financial markets, products and industry regulations.

** Skill in*
* + Client Relationship Management (CRM) software, or similar contact management software.

+ Excel, including developing spreadsheets as needed and for ongoing reporting.

+ Effective communication across multiple client interactive platforms (in-person, virtual, phone and mail)

** Ability to*
* + Operate standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.

+ Analyze and research account information.

+ Organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment.

+ Identify time sensitive items and assess competing priorities.

+ Take initiative and proactively follow up on submitted items to ensure completion; resolve errors, questions or concerns.

+ Handle stressful situations and provide a high level of customer service in a calm and professional manner.

+ Analyze problems and establish solutions in a fast paced environment.

+ Use mathematics sufficient to process account and transaction information.

+ Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels, in person and virtually.

+ Work both independently and as part of a cohesive team.

+ Provide a high level of customer service.

** Education/Previous Experience*
* + High School Diploma or equivalent and one (1) or more years securities industry or related work experience preferred, or an equivalent combination of experience, education, and/or training as approved by Human Resources.

** Education*
* High School (HS) (Required)

** Work Experience*
* General Experience - 0 to 3 months