Emergency Communications Officer (911 Dispatcher) (Amherst, VA)

Emergency Communications Officer (911 Dispatcher) (Amherst, VA)

Are you calm under pressure and committed to helping others in critical moments? Amherst County is seeking a dedicated Emergency Communications Officer to serve as the vital link between the public and emergency responders. In this role, you will receive and process 9-1-1 emergency and non-emergency calls, gather critical information, and dispatch the appropriate police, fire, and EMS units to ensure a fast and effective response.

• Answer and prioritize 9-1-1 and non-emergency calls for service in accordance with department policies, including Emergency Medical Dispatch protocols.
• Obtain detailed information from callers and dispatch appropriate emergency personnel.
• Monitor field units and maintain awareness of their status and location.
• Enter and retrieve information through NCIC/VCIN and Computer-Aided Dispatch systems.
• Maintain confidential records and handle sensitive information with professionalism.
• Process and maintain documentation from the Sheriff's Office, courts, and magistrate (including warrants, protective orders, and investigative reports).
• Assist in coordinating emergency service activities during major incidents or county-wide emergencies.
• Perform routine administrative tasks and support overall communications center operations.

• Clear, effective verbal communication and active listening skills.
• Ability to remain calm, focused, and efficient in high-stress, fast-paced situations.
• Strong multitasking and prioritization abilities.
• Accurate typing and data entry skills with proper grammar and spelling.
• Ability to understand and follow detailed procedures, policies, and instructions.
• General knowledge of public safety operations is helpful.

• High school diploma or GED.
• Two years of experience involving responsible contact with the general public.

• Ability to sit for extended periods while monitoring systems and answering calls.
• Frequent use of hands/fingers for typing and operating communications equipment.
• Clear verbal communication and the ability to hear audio communications systems.

• Must obtain the following within one year of hire: 40-Hour Basic Dispatcher Training.
• CJIS certification for access to NCIC/VCIN systems.
• CPR and Emergency Medical Dispatch certification.
• FEMA IS-100, IS-200, and IS-700 NIMS courses.
• Clean driving record and no prior criminal convictions.
• Successful completion of a pre-employment health screening, including drug screening and hearing exam.

• Competitive County salary starting at $37,000+ based on experience and qualifications.
• Full County benefits package including Virginia Retirement System (VRS) participation.
• Opportunities for advancement.
• A supportive, team-focused work environment.

This is a full time position.