Collections Specialist

Job Summary

Responsible for collections of outstanding accounts receivable self-pay dollars and other aspects of collections, resolving customer concerns and

Responsible for collections of outstanding accounts receivable self-pay dollars and other aspects of collections, resolving customer concerns and
reducing the self-pay account receivable delinquency.

• High School Diploma or GED
• Required
• Preferred
• Associate's Degree in Business or health care Preferred

=> 1 years Collections role within a healthcare setting Required

• CPAR
  - Certified Patient Account Representative within 1-1/2 Years Preferred
• Understanding of collection laws as well as insurance payer and collection issues.
• Utilizes available statutory and regulatory directives to secure payment for the organization.
• Timely review and monitor assigned accounts for collection efforts while providing good customer service.
• Collect payments in accordance with health system policies.
• Identify issues or concerns that attribute to account delinquency and report to team leader/manager.
• Mail or fax correspondence to customers as deemed necessary to facilitate resolution of account.
• Locate and monitor overdue accounts, using collection software and predictive dialer.
• Manage a full portfolio where you are the single point of contact and responsible for ensuring minimum performance goals are met.
• Ability to perform mathematical calculations with High-level problem solving, analytical, and investigational skills

• Good negotiation and persuasion skills are required
• Adheres to the hospital and departmental attendance and punctuality guidelines.
• Performs all job responsibilities in alignment with the core values, mission and vision of the organization.
• Performs other duties as required and completes all job functions as per departmental policies and procedures.
• Maintains current Knowledge in present areas of responsibility to include any specialty certification requirements (i.e., self-education, attends ongoing educational programs).
• Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
• Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills.
• Wears protective clothing and equipment as appropriate.