IT Support Representative

Job Summary

Live Nation Entertainment is the world’s leading live entertainment company, comprised of Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts promotes more than 40,000 shows and over 100 festivals annually for nearly 4,000 artists in more than 40 countries.

Live Nation Media & Sponsorship creates strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities; if this sounds like you, please read on.

The Concerts Technology team is looking for highly motivated, passionate, and enthusiastic individuals to provide on-site IT support at Live Nation events and venues across the country. As a Venue IT Support Representative you will gain real-world experience and an intimate understanding of IT service delivery concepts while developing operational and procedural skills and troubleshooting abilities.

• Provide onsite IT troubleshooting assistance to venue administrative, operations and production staff.
• Identify, track and help resolve persistent issues, and ensure venue technology problems are reported to appropriate remote support or service delivery teams following established escalation procedures.
• Act as an onsite liaison with remote IT support teams troubleshooting reported issues with venue technology.
• Be the onsite contact and provide guided access for visiting IT service or support providers.
• Provide onsite assistance to tour production by establishing artist Internet connectivity or otherwise fulfilling the terms of artist/tour IT riders prior to and on the day of show.
• Provide proactive day of show IT event support by ensuring there are no outstanding IT hardware or software issues with point of sale or access control technologies prior to gates opening for fans.
• Assist with deployment, inventory management and maintenance of onsite IT equipment including POS terminals.
• Develop, demonstrate and leverage a comprehensive understanding of venue network connectivity and deployed technologies.
• Participate as needed with seasonal IT preparation and validation, as well as shutdown and winterization.
• Assist with the extension of existing venue IT infrastructure or implementation of new infrastructure to support special events such as festivals or private events.

• Experience with and in-depth knowledge of Apple iOS, MS Windows and network technologies.
• Strong communication skills (oral and written) paired with a professional communication style.
• Self‑motivated, capable of independent reasoning and troubleshooting.
• Highly organized and strong attention to detail.
• Reliable team player who can work independently and under little supervision.
• Ability to adapt to a constantly changing and at times stressful work environment.
• Valid driver’s license, reliable vehicle and clean driving record.
• Flexibility with scheduling, including evening and weekend on‑call shifts, holidays and extended hours for events and summer festivals. Availability to consistently provide event support is required. (
  
  Note:
  
  Shifts may change to meet business needs.)

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

It’s talent that matters to us and we encourage applications from people irrespective of gender, race, sexual orientation, religion, age, disability status or caring…