System Administrator; Service Desk Focused

20120 – System Administrator (Service Desk Focus)

Location: West Point GA (5 days on-site)

Hyundai Auto Ever America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting‑edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis. HAEA offers a truly global and collaborative environment. Here, you’ll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group.

At HAEA, we understand that IT is the cornerstone of today’s fast‑evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top‑quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and North American operations. If you’re passionate about technology and eager to make a real impact at a world‑class company, Hyundai Auto Ever America is the place to grow your career.

Join us and be part of the transformation that’s driving the future of automotive innovation.

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The System Administrator serves as a key member of the IT Service Desk team, providing frontline technical support to end users while assisting senior system administrators with the operation and maintenance of enterprise infrastructure environments. This role primarily focuses on end‑user support, IT operations, and asset management while gaining hands‑on experience with Windows Server, Active Directory, Microsoft 365, VMware virtualization, security, and other core infrastructure technologies.

The position is designed to support daily business operations while developing foundational infrastructure and system administration skills. Through practical experience and mentorship, this role provides a structured career path for advancement into System Administrator I, II, and III positions.

• Manage and resolve Help Desk tickets through the organization's ITSM platform.
• Provide technical support for desktops, laptops, printers, scanners, mobile devices, Microsoft 365 applications, and other end‑user technologies.
• Troubleshoot hardware, software, operating systems, network connectivity, printing, and application‑related issues.
• Support user onboarding and offboarding activities, including account creation, access provisioning, equipment deployment, and equipment recovery.
• Escalate issues as necessary to ensure timely resolution and minimize business impact.

• Install, configure, maintain, and deploy end‑user computing devices and business applications.
• Build and maintain standard workstation images for desktops and laptops.
• Manage IT assets throughout their lifecycle, including deployment, relocation, replacement, recovery, and retirement.
• Maintain inventory of IT equipment, printer toner, labels, and other operational supplies.
• Support Zebra printers, label printers, scanners, conference room systems, and other operational technologies.

• Assist senior system administrators with Windows Server, Active Directory, Microsoft 365, and VMware administration activities.
• Support server patching, system monitoring, backup verification, and routine maintenance activities.
• Assist with DNS, DHCP, file services, print services, and other core infrastructure components.
• Participate in infrastructure projects, technology deployments, and operational improvement initiatives.
• Maintain technical documentation and system inventories.

• Assist with the evaluation, testing, and deployment of minor business and IT systems.
• Perform functional and usability testing of new solutions and applications.
• Coordinate with vendors and internal stakeholders during testing and implementation activities.
• Develop technical knowledge and skills through training, hands‑on experience, and mentorship.

• 3-5+ years of IT support experience in Service Desk, Desktop Support, IT Operations, or Technical Support roles within an enterprise…