Head of Enterprise Tech & Integrations Support
Job in
Albany, Dougherty County, Georgia, 31701, USA
Listed on 2026-07-24
Listing for:
Tekmetric
Full Time
position Listed on 2026-07-24
Job specializations:
-
IT/Tech
-
Management
Job Description & How to Apply Below
Tekmetric is seeking a Sr. Manager of Tier 3 Technical and Integrations Support to lead our high-performance escalation team. You will guide Tier 3 escalation management, own enterprise support, and drive API/integration excellence across the platform.
You will develop SMEs, set SLAs, and partner with Product and Engineering to surface systemic issues and improve tooling, runbooks, and knowledge management. Remain focused on fast, credible resolutions and customer trust.
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