Federal Study - Technical Support Student Assistant

Technical Support Assistant

Assist the Technical Support team with various computer and technology issues and projects. Sponsorship is not available for this position.

Greet walk-ins with professionalism. Troubleshoot issues that include, but are not limited to:
Asurams-SECURE Wi-Fi access, Banner Web access, D2L/GAView access, Email access. Relocate and install computer workstations, printers, and phones. Break down computers to consign for surplus. Occasionally assist the Inventory team to receive and store warehouse deliveries. Occasionally assist the A/V team with events and classroom support.

Must be a current Albany State student enrolled in six or more undergraduate credit hours or three or more graduate credit hours. A desire to learn IT standards and procedures and an eagerness to work diligently.

Computer Science major or related concentration.

Cover letter. Resume. Unofficial transcripts. A list of at least 3 professional references with their contact information.

Basic computer, printer, and mobile device skills. Good customer service skills. Ability to learn and perform duties professionally.

All selected candidates are required to successfully pass a Background Check review prior to starting with Albany State University. Certain positions may also require the selected candidate to submit to or have: a credit check completed for "Positions of Trust" and/or approved departmental purchase card usage, a motor vehicle report for positions that require driving an Albany State University vehicle, a successful pre-employment drug test.

Albany State University is an equal employment, equal access, and equal educational opportunity and affirmative action institution. It is the policy of our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, AREA, ADA, E.O. 11246, and Rev.

Proc. 75-50). Albany State University is an Affirmative Action/Equal Opportunity Institution.