Water Distribution System Operator

Water Distribution Operator 1 plans, coordinate, assign, and assist with the work of employees that excavate, install, maintain, and repair water transmission/distribution systems and associated structures and devices (e.g., mains, service lines, meters, valves, and/or fire hydrants) to ensure safe and clean water delivery to citizens. This includes the operation of related equipment (e.g., tapping machine, listening device, backhoe, bobcat, and trencher).

Work assignments are received verbally and by work orders through the Water Distribution Foreman. The Foreman defines objectives, priorities, and deadlines and assists the employee with unusual situations that do not have clear precedents. Extensive knowledge of EPD/EPA rules and regulations is required.

In the absence of the Working Foreman, the Water Distribution System Operator will evaluate assigned staff, processes employee concerns, and problems, directs work, counsels, and disciplines, conducts staff meetings, and completes employee performance appraisals. Provides guidance and assistance to crew members; assigns and assesses work; provides training as needed.

High school diploma or general education degree (GED) or related experience and/or training; or equivalent combination of education and experience. Must possess a Valid Commercial Driver’s License with appropriate endorsements. Must possess a Water Distribution Operators certification or the ability to obtain within (6) months of employment.

To perform the job successfully, an individual should demonstrate the following competencies:

• Use of Technology – Adapts to new technologies, uses technology to increase productivity, and keeps technical skills up to date.
• Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
• Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Analytical - Designs workflows and procedures.
• Design – Generates creative solutions; uses feedback to modify designs; demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
• Project Management – Coordinates projects; communicates changes and progress; completes projects on time and budget.
• Managing Customer Focus – Promotes customer focus; monitors customer satisfaction; develops new approaches to meeting customer needs.
• Cooperation
  - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
• Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Teamwork - Balances…