Sales Engagement Manager

Sales Compensation Engagement Manager

Description -

Description - Sales Compensation Administration Manager, AMS

HP is seeking a Sales Compensation Administration Manager to lead the AMS regional team responsible for end-to-end incentive compensation operations across the Americas. This role owns the operational integrity of the monthly compensation cycle for thousands of sellers, managing a team of Sales Compensation Analysts while driving process standardization, platform adoption, and AI-enabled transformation. The ideal candidate combines deep hands‑on knowledge of SPM platforms and compensation mechanics with the leadership instincts to develop a high‑performing team, influence cross‑functional stakeholders without authority, and operate with precision in a high‑stakes, high‑volume environment.

This role reports into the Global Sales Compensation Operations leadership and serves as the primary accountability layer between HP’s seller‑facing compensation commitments and the systems and processes that deliver on them.

Responsibilities

Team Leadership & Operations

• Lead, develop, and manage a team of Sales Compensation Analysts supporting the AMS region

• Own the monthly AMS calculation cycle end to end, from data readiness through payment release and establish accountability standards across the team

• Set performance expectations, conduct regular 1:1s, and build individual development plans aligned to team growth needs

• Serve as the primary escalation point for compensation issues, disputes, and cross‑functional conflicts within AMS

• Monitor team capacity and workload distribution across cycles and peak periods

Compensation Operations Execution

• Oversee semi‑annual plan rollouts and mid‑cycle updates across AMS compensation plans

• Ensure accurate and timely execution of incentive calculation cycles in the SPM platform

• Establish and enforce pre‑ and post‑calculation validation standards and reconciliation protocols

• Own the AMS claims and dispute resolution process ensuring appropriate triage, SLA adherence, and systemic root cause identification

• Oversee generation and distribution of sales compensation letters and acknowledgement tracking across AMS

• Maintain accountability for payment accuracy and on‑time delivery across all AMS seller populations

Platform & Process Transformation

• Lead transformation initiatives focused on automating manual workflows, improving data quality, and reducing cycle time

• Participate in AI‑enabled SPM improvement initiatives, including:

• Claims triage automation and intelligent dispute routing

• Validation workflow automation and anomaly detection

• Reporting and performance monitoring enhancements

• Reduction of manual adjustments through field education and proactive identifaciton of errors

Stakeholder Partnership

• Serve as the primary AMS operations partner to Sales Compensation Design, Finance, GRO and CO leadership.

• Translate operational issues into structured business cases for systemic resolution

• Represent AMS operations in steering committee discussions, platform decisions, and program governance forums

• Partner with EMEA and APJ regional counterparts to ensure cross‑regional consistency in process design and escalation standards

Education & Experience Required

• Bachelor’s degree in Business, Finance, Information Systems, or related field

• 7-10 years of experience in Sales Compensation Administration or Revenue Operations, with at least 2‑3 years in a people management or team lead capacity

• Hands‑on experience with at least one enterprise SPM platform (Forma.ai, Varicent, Xactly, SAP Callidus) for administration, and cycle management

• Experience supporting large sales organizations with complex go‑to‑market structures (direct, channel, partner, specialist) required

• Demonstrated experience managing…