Operations Manager

Job Description

Job Title: Operations Manager
Department: Operations
Reports To: Terminal Manager

The Operations Manager is responsible for overseeing and optimizing the daily functions of A-Tow Atlanta’s towing operations. This role ensures operational efficiency, compliance with industry regulations, and high-quality service delivery. The ideal candidate will have strong leadership skills, extensive experience in transportation or towing services, and the ability to manage personnel and resources effectively. This position operates under the direction of the Terminal Manager and in alignment with corporate objectives.

• Manage daily towing operations, including dispatching, vehicle storage, and impound procedures.
• Implement strategies to enhance operational efficiency and customer satisfaction.
• Execute corporate and Terminal Manager directives to align with organizational goals.

• Supervise, train, and evaluate dispatchers, drivers, and yard personnel.
• Foster a high-performance culture with clear expectations and accountability.

• Ensure full compliance with local, state, and federal towing regulations.
• Maintain a strong safety culture, enforce policies and conducting regular inspections.

• Address customer inquiries and resolve service-related issues professionally.
• Maintain strong relationships with clients, law enforcement, and regulatory agencies.

• Monitor fleet maintenance schedules to ensure safe and reliable vehicle operation.
• Oversee equipment utilization and recommend upgrades as needed.

• Assist with budgeting, cost control, and revenue optimization strategies.
• Track operational expenses and recommend efficiency improvements.

• Maintain accurate records of towing activities, incidents, and key performance indicators.
• Generate reports and provide insights to the Terminal Manager and corporate leadership.
• Serve as a liaison between operational teams and corporate management to ensure alignment.

• 3-5 years of experience in towing, transportation, logistics, or a related field.
• Proven leadership experience in an operation or management role.
• Strong knowledge of towing regulations, impound laws, and industry best practices.
• Excellent problem-solving and decision-making abilities.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast-paced environment and manage high-pressure situations.
• Proficiency in dispatch and fleet management software (preferred).
• Valid driver’s license.

• Operational Management:
  Ability to oversee workflows and implement efficiency-driven improvements.
• Leadership & Team Development:
  Proven track record of motivating and managing high-performing teams.
• Safety & Compliance:
  Expertise in regulatory adherence and workplace safety initiatives.
• Technology & Reporting:
  Experience with data-driven decision-making and reporting tools.
• Strategic Execution:
  Ability to implement corporate strategies at the operational level.

At VMS, we are committed to operational excellence and continuous improvement. We offer a dynamic work environment where your leadership and expertise will drive success. As part of our team, you will have the opportunity to make a meaningful impact, collaborate with dedicated professionals, and grow within an organization that values innovation, integrity, and customer satisfaction.