Resident Operational Engineer - Albany

E80 Group is a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in the beverage, food, tissue, and other sectors.

The main systems produced by E80 Group include palletizing robots, laser-guided vehicles, robotic stretch wrappers and labelers, and automated high-density warehouses.

The entire logistics flow is centrally managed by the SM.I.LE80 software platform (Smart Integrated Logistics), which ensures efficient system integration and optimizes the management of all operations—from the entry of raw materials, through storage, to shipping.

With 15 branches worldwide
, the Group believes in the core values Ethics, Courage, Humility, and Safety. These values form the foundation of E80 Group’s corporate culture, which maintains a close connection with customers, people, and the local communities.

It’s our fears that will limit our success, not our mistakes. The secret to successful hiring is to look for people who are not afraid of failing and want to change the world – E80 Group CEO and Founder, Enrico Grassi

Own the performance and reliability of E80’s automated intralogistics systems at a customer site.

You are not just supporting equipment—you are the on-site owner of a live automation environment
, responsible for uptime, recovery speed, and continuous system improvement. You operate at the intersection of Service, Reliability Engineering, and Project execution
, directly impacting customer production.

This role combines hands-on technical work with operational leadership in a high-impact, customer-facing environment.

1. System Ownership & Performance:

• Own system uptime, throughput, and operational stability across all E80 technologies onsite.
• Lead troubleshooting and recovery efforts for complex automation systems (LGVs, robotics, ASRS, controls).
• Identify recurring issues and drive root‑cause resolution.

2. Customer Partnership:

• Act as the primary technical and operational interface with the customer.
• Lead performance reviews, provide insights, and recommend system improvements.
• Translate operational needs into service, upgrade, and reliability actions.

3. Execution & Coordination:

• Plan and lead maintenance, field service, and retrofit activities.
• Coordinate E80 resources (resident engineers, specialists, spare parts, remote teams).
• Ensure strong alignment across Service, Engineering, and Project stakeholders.
• Identify opportunities for upgrades, modifications, and preventive improvements.
• Support implementation of engineering and software enhancements.

5. Technical Leadership:

• Perform advanced troubleshooting (electrical, PLC, software, mechanical systems).
• Maintain and improve system configurations (LGV navigation, controls, automation settings).
• Train customer teams and junior engineers.

• System uptime and availability
• Mean Time to Repair (MTTR) and incident recovery speed
• Throughput and operational performance improvements
• Preventive maintenance compliance
• Customer satisfaction / SLA adherence
• Reduction of recurring technical issues

1.

Required:

• 3+ years in automation, intralogistics, or industrial equipment environments
• Hands‑on experience with automated systems (PLC, robotics, LGV/AGV, controls)
• Strong troubleshooting and problem‑solving skills
• Experience in customer‑facing technical roles

2. Preferred:

• Background in reliability engineering, maintenance, or system optimization
• Familiarity with SAP, Salesforce, or service management platforms
• Certifications (CMRP, CMRT, or similar)
• Experience leading or coordinating technical teams

• Own real systems — directly impact live customer operations and production.
• Integrated model — work across Service, Engineering, and Projects as one team.
• Advanced technology — robotics, LGVs, ASRS, and fully integrated logistics systems.
• Career growth — structured development and mobility opportunities through E80 World Academy.
• High‑impact role — visible contribution to customer performance and business outcomes.

• Compensation: $75,000 – $90,000 (FLSA Exempt), based on experience…