Clinical Manager - Pain ASC

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care.

Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

• Position:
  Clinical Manager (Clinical Manager Position Highlights: Naperville Pain Ambulatory Surgical Center RN Licensure Required)
• Contract:
  
  Full-Time; 40 hours/week
• Hours:
  
  Monday-Friday; 8:00am-5:00pm (may need to start earlier/work later if needed)
• Location:
  
  Naperville Rolling Ridge office

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Collaborates with physicians on accomplishing Practice goals: financial targets, quality/patient satisfaction targets. Keeps physicians informed on progress toward goal accomplishment. Communicates with physicians organizational initiatives, policies, and assists them in interpretation and working within organizational parameters.

Organizes/budgets resources (people, equipment, materials) to deliver effective patient care. Reviews department goals and arranges work to accomplish goals. Develops short range targets as indicators toward reaching goals.

Reviews financial and patient outcomes and assures outcomes fall within acceptable pre-determined limits. Trends data and investigates outliers to determine if action is warranted for correction and prevention. Evaluates department data against performance benchmarks and goals established and works with the clinical team to implement performance improvement.

Plans for acquisition, alignment, and engagement of human resources through selection, on-boarding, coaching, appraisal, and development. Seeks to create an environment with emphasis on team work in accomplishing the mission and goals of the Practice and MPAS. Appropriately seeks guidance in assistance with human resource concerns.

Assesses the patient experience through various methodologies of collecting information from patients. Tracks complaints and responds to address complaints in a timely manner. Works toward recovering and ensuring the needs of patients are met. Appropriately educates the patient on MPAS policies in order to enhance and prevent misunderstandings. Brings issues forward to Directors for resolutions that are based in organizational systems.

Member of the Management Team, representing their Practice to other MPAS management associates. May participate in Ad Hoc or Standing Committees. Representative of MPAS in the community at large Functions as a clinical/ management resource and leader for the clinical team and physicians. Performs the duties of the triage nurse, staff nurse, or medical assistant as necessary.

Consults and coordinate with healthcare team members to assess, plan, implement, and evaluate patient care. Provide professional clinical leadership, maintain/delegate work schedule for nursing department staff, delegate tasks, monitor overtime and adjust schedules accordingly, approve time off requests for clinical team as needed and adjust schedule as needed, assist in annual employee evaluations, coordinate department meetings as needed, delegate nursing tasks, monitor budgetary constraints, maintain DMG policy and procedures, doctor/patient liaison, maintain patient confidentiality, assure OSHA/Safety compliance.

Available to other office clinical and non-clinical staff to answer questions and provide assistance as appropriate. Performs all other duties/responsibilities as assigned.

Graduation from an accredited Registered Nursing program.

Must have a current CPR certification and a current and valid Illinois Nurse License Knowledge of nursing skills in accordance with nursing standards in the Nurse Practice Act Experience At least five years professional nursing experience.

Inpatient and outpatient experience helpful.

Charge nurse, lead nurse, or some other supervisory experience desired

Demonstrates excellence in customer service and satisfaction levels for internal and external customers. This is achieved by having knowledge of and…