CME- Care Coordinator IC3

Position Title

IC3 Care Coordinator

Albany, GA

Up to $38,480 Annual

IC3

Full Time

7/16/2026

E

IC3 - Regions 4

Immediate Supervisor's

Title:

IC3 Wraparound Supervisor

List positions supervised through immediate contact:
None

• Knowledge of agency policies and procedures
• Ability to coordinate and organize delivery services
• Ability to monitor youth's progress toward meeting established goals
• Knowledge of youth's treatment goals
• Ability to interview youths and or families using established techniques
• Ability to develop youth profile
• Knowledge of agency confidentiality policies
• Knowledge of state and federal confidentiality laws and regulations
• Knowledge of available community resources
• Ability to make appropriate referrals
• Knowledge of crisis intervention
• Ability to develop client service plan to habilitate and rehabilitate client and assist client in attaining social, educational, and vocational goals
• Ability to contact health care professionals to obtain additional background information
• Ability to develop, implement, and facilitate workshops
• Knowledge of target population
• Ability to access what training is needed
• Knowledge of agency specific software
• Knowledge of available databases
• Ability to prepare reports and case history records
• Knowledge of eligibility requirements
• Knowledge of information needed to complete applications
• Knowledge of what qualifies as an emergency situation
• Entry qualifications include a high school diploma or GED and two years' experience in a social services related position OR a Bachelor's degree in a social services related field OR one year at the lower level or position equivalent
• (Physical) No lifting of more than 20 pounds

N/A

Direct Care

The Albany Area Community Service Board goal is to continually improve the delivery of service by improvement of youth outcomes and satisfaction. All employees have a role in performance improvement and are expected to interact collaboratively with co‑workers, and other contacts to provide consistent, high‑quality, youth focused services.

Intensive Customized Care Coordination (IC3) is a provider based high‑fidelity wraparound intervention comprised of a team selected by the family/caregiver in which the family and team identify the goals and the appropriate strategies to reach those goals. High fidelity wraparound (HFW) is an ecologically based process building on the collective actions of a team to mobilize resources and talents from a variety of sources to support families in their communities.

The care coordinator provides a broad range of case management services to patients/clients/youths and their families. Conducts patient/client/youth intakes, participates in treatment team planning, and performs crisis intervention. Assists in dealing with personal and social problems. May provide behavioral and emotional support to youths and families and/or serve as a liaison for social services.

Duties Include:

• Implements and organizes the delivery of specific social services within the community
• Monitors patient's/client's/youth's progress towards treatment goals
• Completes patient/client/youth intakes based on interviews with patients/clients/youths, their families, significant others and appropriate community agencies
• Assists clients in locating and utilizing community resources including legal, medical, financial assistance, and other referral services
• Provides case management and referral services to clients with emergency situations
• Coordinates Child Family Team and its members as identified by the family/youth
• Provides crisis intervention services on a 24/7/365 basis to the youth they serve, to include face‑to‑face response when clinically indicated
• Maintains contact with other social service agencies and health care providers involved with clients to provide information and obtain feedback on client's overall progress
• Implements life skills workshops and programs in behavior management, youth services, community and social services
• Maintains program statistics
• Prepares intake reports and case history reports

Care Coordinators will deliver services and work in partnership with the individual and their family/caregivers/legal guardian to assemble the Child and Family Team (CFT). Care Coordinators will provide 3 hours of care coordination per week per individual and 1 face‑to‑face meeting per week per individual served.

NOTE:

This position will answer directly to the IC3 wraparound supervisor.