Accounts Receivable Analyst

Who we are:

Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission‑critical work.

We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle:
We serve our user community.

Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem‑solving, and learning agility drive our day‑to‑day actions.

The Accounts Receivable Analyst will assist the Accounting team with tasks related to the collection of customer accounts and customer service.

This position operates under supervision of the Accounts Receivable Manager and as part of the full Accounts Receivable team.

As Accounts Receivable (AR) Analyst, you will report to the Senior Manager of AR and be responsible for the successful management and reconciliation of your assigned portfolio of client accounts to maintain or lower the company’s AR balance and increase available cash. In addition to aiding in the collection of overdue accounts, you will be tasked with effectively resolving client issues and working collaboratively with colleagues in other company departments.

• Customers
• Accounts Receivable Team members
• Billing Team
• Sales and Client Success Team

• Works with Accounts Receivable Manager and team to prioritize and carry out collection efforts based upon the established collection objectives to ensure efficient and timely collection of assigned customer accounts.
• Explores and implements efficiencies in methods used for collections efforts.
• Prepares accounts receivable schedules and statistics as needed and maintains accounts receivable reports as directed.
• Maintains documentation of all communications with customers.
• Communicates critical customer information to Manager and other appropriate Illumia management.
• Manages a large volume of incoming customer communications.
• Researches answers to customer questions and communicates responses to the customer in a timely manner.

• Enters cash receipt batches and ensures timely and accurate application of payments and credits to customer accounts.
• Handles audit requests related to accounts receivable as requested.

• Responds promptly to customer inquiries and resolves issues to enhance customer satisfaction.
• Collaborates with internal teams to ensure seamless account management and positive customer experience.
• Monitors feedback and identifies opportunities for service improvements.
• Is professional and helpful in all communications with customers and other Illumia staff.

• 2 years working in an Accounts Receivable or similar role
• Strong skills in Microsoft Office
• Excellent communication and organizational skills
• General knowledge of accounting processes

• Bachelor’s Degree in Business or Financial course of study
• Working knowledge of SaaS industry business and subscription billing
• Experience using Microsoft Dynamics 365
• Ability to integrate use of AI agents to maximize efficiency

The duties and responsibilities described in this job description are intended to represent the essential functions of the position as defined under applicable federal, state, and local labor laws, including the Americans with Disabilities Act (ADA). These functions are the fundamental job duties required for successful performance.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless such accommodations…