Member Services Representative

Job Details

Job Title: Member Services Representative

Department: Membership

Work Location: Albany and/or Troy Clubhouse

Reports to: Membership Director

Salary: $15.50-$16.00/hr

Hours &

Schedule:

15-25 hours/week (hours may vary based on hours of operation)

Classification: Part-Time, Non-Exempt

Benefits: Sick leave, Supplemental health insurance, New York Paid Family Leave benefits, Employee Assistance Program (EAP), and eligibility for additional third-party discounts.

The primary function of the Member Services Representative is to deliver professional customer service, relationship building, and sales skills to create a welcoming environment  incumbent provides in-depth information related to BGCCA programs, activities, and special events while assisting with membership attraction and retention, including the collection and processing of monetary transactions and information for members, participants, and guests. The position also supports data collection and analysis systems and may assist with other administrative or clerical support activities as assigned.

• Greet and welcome guests as soon as they arrive at the office and notify appropriate staff of visitors.
• Maintain office security by following safety procedures and controlling access via the reception desk (manage intercom system, monitor logbook, assist with main office security systems).
• Maintain electronic and hard copy filing systems, ensuring accuracy and timely updates for easy information retrieval.
• Keep updated records of office cash handling and store all records appropriately.
• Provide basic and accurate information regarding club programs/events in-person and via phone/email.
• Answer, screen, and forward incoming phone calls professionally.
• Manage and update general voicemail/message service and receive and distribute messages accordingly.
• Receive, sort, and distribute daily mail/deliveries.
• Respond to and follow procedures for incidents and emergencies as the main point of contact.
• Act as the main point of contact for all club-main office communications, including incident/injury reporting to external providers as necessary.
• Perform other clerical receptionist duties such as photocopying, sorting, filing, and data entry for main office staff as needed.

Fast-paced office environment serving as the primary reception and communication hub. Regular interaction with diverse populations including youth members, families, staff, and community partners. May involve handling cash transactions and confidential information.

No regular travel required. Occasional local travel between Albany and Troy locations may be requested based on operational needs.

Internal: Maintains close, daily contact with club staff (professional and volunteer), club members, and supervisor to receive/provide information, discuss issues, explain or interpret guidelines/instructions.

External: Maintains contact as needed with external community groups, schools, members’ parents and others to assist in answering questions or resolving issues that might arise.

Education And Experience:

• High School Diploma or GED required.
• Associate’s degree preferred.
• Minimum 1 year experience in member services and/or customer service.
• Experience with computers, software, phone systems, and data management preferred.
• Must be 21 years of age.

Required

Certifications:

• Must complete all required BGCCA training within the first 60 days of employment.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to work independently and in a team-oriented environment.
• Strong analytical and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks appropriately.
• Excellent time management skills with proven ability to meet deadlines.
• Ability to function well in a high-pace and at times stressful environment.
• Proficient with Google Office Suite or related software.
• Cash handling experience preferred.
• Must pass a comprehensive background check, including fingerprinting, child abuse clearance, and…