Business Systems Analyst ; NY HELPS

Position: Business Systems Analyst 1 (NY HELPS)
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Review Vacancy

Date Posted 06/24/26

Applications Due
07/09/26

Vacancy ID218481

* Basics

* Schedule

* Location

* Job Specifics

* How to Apply

NY HELPYes

Agency Taxation & Finance, State

Title Business Systems Analyst 1 (NY HELPS)

Occupational Category Other Professional Careers

Salary Grade
18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $66951 to $85138 Annually

Employment Type

Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 9 AM

To 5 PM

Flextime allowed? Yes

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address W A Harriman State Office Campus

City Albany

StateNY

Zip Code
12227

Duties Description Under the direction of a BSA 2 or BSA 3, the incumbent will assist in the performance of the daily activities of the Technology Coordination Unit. Activities may include but are not limited to the following:

* Develop business requirements for new processes and systems used by the Tax Department.

* Assist with the testing and implementation of new equipment/software; identify and report defects as needed.

* Create, validate, and maintain process documentation such as Business Process Documents and Detailed Design Documents, business rules, and additional specifications (including flow charts, process models and technical specifications).

* Coordinate department wide roll out of new equipment/software.

* Maintain Department equipment inventories.

* Collaborate with ITS to monitor the progression of projects, service requests and incidents to ensure processes are functioning efficiently.

* Act as a contributor and administrator for the Department's Tech Advisor SharePoint site.

* Address questions from Tax employees. When appropriate, ensure that help tickets are submitted and follow-up on issues to ensure timely resolution.

* Coordinate asset refresh activities with ITS and department staff.

* Coordinate with the Office of Communications team to create and facilitate Webex sessions for Department Tax Talks.

* Prepare and review detailed instructions, training materials, and other documentation that will be used by department Help Desk Coordinators.

* Demonstrate strong, professional, respectful communication skills, both verbally and in writing.

* Comply with Office of Human Resource Management, Affirmative Action, Code of Conduct, Ethics, and Internal Control rules, policies and procedures.

* Adhere to the Department's time and attendance rules and regulations.

Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.

At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Preferred

Skills:

Willingness to learn new computer technologies

Strong ability to use Microsoft Word

Strong ability to use Microsoft Excel including advanced formulas for data analysis

SharePoint Administrator skills

Strong oral and written communications skills

Abilit…