Administrative Assistant

Job Title

Pay Range: $26hr - $28hr

• Proof of eligibility to work in New York State.
• 3+ years of experience in a position performing the following duties.

• Manage all incoming mail to ensure timely processing of correspondence. This includes reviewing complaint and appeal documents to determine proper handling for workflow processing and tracking incoming certified, overnight and priority mail.
• Read documents entered into the various workflow management systems, determines and provides coding and forwards for further processing.
• Manage outgoing daily correspondence to ensure timely notification regarding complaint outcomes.
• Act as liaison with regulated entities. This includes updating files where appropriate, sending correspondence and following up on overdue responses.
• Resolve workflow issues and errors.
• Correspond with consumers or health care providers requesting additional information to process new and existing files and perform other clerical duties as needed.
• Receive on-the-job training regarding the internal process and the workflow systems used for the position.

• Excellent verbal and written communication and interpersonal skills.
• Detail-oriented with the ability to organize and prioritize tasks effectively in a fast-paced environment.
• Proficiency with Microsoft Office, including working experience with Outlook, Word, Excel and Teams.
• Reliability, and time and attendance are critical.