Administrative Assistant

Administrative Assistant

Employment Type:

Contract

Work Hours:

37.5 hrs./week Work site: 100% Onsite

Location:

One Commerce Plaza, Albany, NY, 12257

Job Duration: 2 Years Closing: 07/09/2026

Proof of eligibility to work in New York State.

3 years of experience in a position performing the following duties:
Managing incoming mail to ensure timely processing of correspondence;
Reading documents to determine the proper processing;
Managing outgoing daily correspondence to ensure timely processing;
Acting as liaison with outside entities including sending correspondence to the outside entities and following up on overdue responses;
Resolving workflow issues and errors that occur with internal processing; or corresponding with consumers or large companies to request information.

• Manage all incoming mail to ensure timely processing of correspondence. This includes
• Reviewing complaint and appeal documents to determine proper handling for workflow
• Processing and tracking incoming certified, overnight and priority mail;
• Reads documents entered into the various workflow management systems, determines and provides coding and forwards for further processing;
• Manage outgoing daily correspondence to ensure timely notification regarding complaint outcomes;
• Act as liaison with regulated entities. This includes updating files where appropriate, sending correspondence and following up on overdue responses;
• Resolve workflow issues and errors;
• Corresponds with consumers or health care providers requesting additional information to process new and existing files; and
• Other clerical duties as needed.

Client will provide on the job training to temporary staff regarding the internal process and the workflow systems used for the position. In addition, the candidate must possess and/or have the ability to:

• Work individually and as part of a team.
• Excellent verbal and written communication and interpersonal skills.
• Detail-oriented with the ability to organize and prioritize tasks effectively in a fast-paced environment.
• Proficiency with Microsoft Office, including working experience with Outlook, Word, Excel and Teams.
• Reliability, and time and attendance are critical.

Miscellaneous Information:

• Monday through Friday, 37.5 hours per week.
• Telecommuting will not be allowed for this position.
• Client does not provide parking, but the office is accessible by bus.
• Interviews will be conducted in person or online based on availability.
• Training will be provided.

The Nexus Staff Difference:

• Our outstanding healthcare coverage, including dental and vision, begins in just 30 days after you join us.
• We offer weekly payments via ACH (Automated Clearing House).
• Serving as Prime Vendors to New York State and New York City for over 10 years.