Administrative Assistant

Administrative Assistant

Pay Range: $20hr - $24hr

The Administrative Assistant is responsible for supporting daily administrative operations, managing incoming and outgoing correspondence, and maintaining accurate workflow records.

This role involves coordinating communications, resolving workflow issues, and assisting with clerical tasks to ensure efficient office operations.

Responsibilities:

• Manage incoming mail to ensure timely processing of correspondence, including reviewing complaint and appeal documents and tracking certified, overnight, and priority mail.
• Read and review documents entered into workflow management systems, determine appropriate coding, and forward them for further processing.
• Manage daily outgoing correspondence to ensure timely communication regarding complaint outcomes.
• Act as a liaison with regulated entities by updating files, sending correspondence, and following up on overdue responses.
• Resolve workflow issues and errors.
• Communicate with consumers or healthcare providers to request additional information needed to process files.
• Assist with processing new and existing records and documentation.
• Perform additional clerical duties as required.

Skills:

• Strong verbal and written communication skills.
• Excellent interpersonal and organizational skills.
• Ability to work independently and as part of a team.
• Attention to detail and ability to prioritize tasks in a fast-paced environment.
• Proficiency in Microsoft Office including Outlook, Word, Excel, and Teams.

Qualification And

Education:

• High school diploma or equivalent.