Administrative Assistant

Administrative Assistant

Tryfacta is seeking an Administrative Assistant for our client in 1 Commerce Plaza, Albany, NY 12257. This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please apply now!

Position Title:

Administrative Assistant

Location:

1 Commerce Plaza, Albany, NY 12257

Duration: 2 years

Work Schedule:

M-F 37.5 hrs per week, 9am-5pm

The candidate must have a minimum of:

• Proof of eligibility to work in New York State.
• 3 years of experience in a position performing the following duties:
• Managing incoming mail to ensure timely processing of correspondence.
• Reading documents to determine the proper processing.
• Managing outgoing daily correspondence to ensure timely processing.
• Acting as liaison with outside entities including sending correspondence to the outside entities and following up on overdue responses.
• Resolving workflow issues and errors that occur with internal processing.
• Corresponding with consumers or large companies to request information.

• Manage all incoming mail to ensure timely processing of correspondence. This includes reviewing complaint and appeal documents to determine proper handling for workflow processing and tracking incoming certified, overnight and priority mail;

• Reads documents entered into the various workflow management systems, determines and provides coding and forwards for further processing;

• Manage outgoing daily correspondence to ensure timely notification regarding complaint outcomes;

• Act as liaison with regulated entities. This includes updating files where appropriate, sending correspondence and following up on overdue responses;

• Resolve workflow issues and errors;

• Corresponds with consumers or health care providers requesting additional information to process new and existing files; and

• Other clerical duties as needed. Client will provide on the job training to temporary staff regarding the internal process and the workflow systems used for the position. In addition, the candidate must possess and/or have the ability to:

• Work individually and as part of a team.
• Excellent verbal and written communication and interpersonal skills.
• Detail-oriented with the ability to organize and prioritize tasks effectively in a fast-paced environment.
• Proficiency with Microsoft Office, including working experience with Outlook, Word, Excel and Teams.
• Reliability, and time and attendance are critical.

Tryfacta is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.