Scheduling and Patient Services Lead - Pathology

Position Summary

The Scheduling and Patient Services Lead serves as a vital administrative bridge within the Department of Pathology, providing high-level executive support for the Department Chair’s Office while supporting the Pathology Residency Coordinator. The role requires managing a broad range of administrative duties in a dynamic academic healthcare environment.

• Competitive salary range: $49,763.00 – $69,668.00
• Health, dental, and vision coverage
• Employer‑funded pension plan
• Paid leave

• Support routine operations of the department, including backup to administrative coordinators
• Assist the Department Chair as needed
• Sort mail and manage material distribution
• Make changes to the Pathologist Service Schedule
• Assist with reimbursement requests
• Support the Residency Coordinator with the academic program
• Participate in departmental meetings as required
• Communicate professionally and timely with all parties, including providers, patients, clinical care teams, and insurance companies
• Answer incoming phone calls and direct appropriately to team members
• Convey a professional image by adhering to the established dress code

Education: High school diploma or equivalent required.

Experience: Preferred 2‑3 years office experience or one year related medical practice experience.

Skills, Knowledge & Abilities: High energy and professional demeanor; excellent customer service and analytical skills; strong time‑management and problem‑solving abilities; ability to review information and draw appropriate conclusions; good judgment.

Albany Med is an equal opportunity employer. This role may require access to information considered sensitive to Albany Med, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that access to information is based on a “need to know” and that the minimum necessary amount of information is used to perform assigned duties.

Reasonable efforts, consistent with Albany Med policies and standards, shall be made to protect information from unauthorized access and modification.