Administrative Assistant​/Trainee , Albany; NY HELPS

Responsibilities

The Administrative Assistant 1 will perform the following duties:

• Monitor the shared mailbox and answer incoming calls.
• Assist with scheduling of trainings and manage training room calendars.
• Provide exceptional customer service via email, phone, and in‑person for the training department.
• Provide technical support in training rooms.

The position may be filled via a non‑competitive appointment under the New York Hiring for Emergency Limited Placement Statewide program (NY HELPS). Minimum qualifications are:

• Two years of experience in administrative support (or equivalent certification/degree) for the Administrative Assistant 1 level; or
• One year of experience as an Office Assistant 1 (Keyboarding) or its Spanish‑language equivalent for the Trainee 1 level; or
• One year of experience as an Office Assistant 2 (Keyboarding) (or Spanish‑language equivalent) for the Administrative Assistant 1 level.

All candidates must complete the required training and development program to advance to the next level.

A subsequent 55 b/c appointment may be considered for candidates with one year of permanent or contingent‑permanent service in a Grade 6 or higher position and a current Civil Service 55 b/c approval letter.

• Ability to initiate and maintain relationships across diverse stakeholders.
• Strong attention to detail and exceptional organizational skills.
• Proficient writing abilities in a professional context.
• Technological proficiency with MS Word, Excel, Outlook, and virtual communication platforms (Zoom, Teams).
• Familiarity with the Statewide Learning Management System (SLMS) is an added advantage.

• 13 paid holidays, 5 personal days, and a minimum of 13 vacation days per year.
• Paid sick leave (CSEA and PEF employees – 13 days; M/C employees – 8 days plus free enrollment into the Income Protection Program).
• Choice of affordable and competitive health insurance plans.
• Dental and vision insurance at no additional cost.
• Membership in the NYS Employee’s Retirement System.
• NYS Deferred Compensation Investment Plan.
• Eligibility to apply for Public Service Loan Forgiveness (PSLF) for full‑time employees.
• Eligibility to apply for tuition reimbursement for qualifying employees and courses.
• Paid parental leave.

• Telecommuting is available and can be discussed during interview; up to 2 days per regular work week, not exceeding 4 days per two‑week pay period.