Front Desk Coordinator

Welcome to Brightline! We are searching for a stellar full-time (40 hours/week) Front Desk Coordinator to join our team. In this role, you will play a critical part in establishing trust with our patients, supporting clinicians, and ensuring smooth day‑to‑day clinic operations. You’ll be a key point of connection for families and providers alike – handling admissions calls, scheduling, inventory management, and other essential administrative functions.

You’ll also help foster a positive office culture, build systems, and incorporate clinician feedback to support providers in the life‑changing work they do. This is an exciting opportunity to join a small, brand‑new clinic with a mighty team during a pivotal growth phase. Your work will be integral to delivering exceptional support to every member who accesses our services.

This is a fully in-person role at our Albany clinic location. Hours are 9am-6pm (EST), with potential rotational weekend coverage (e.g., every other Saturday).

• Oversee daily clinic operations from big-picture coordination to day-to-day details, including opening and closing duties and general office upkeep

• Proactively identify opportunities to delight members, reduce administrative burden for clinicians, and improve operational processes as we scale

• Serve as the first point of contact for patients and families, warmly welcoming them to the clinic and checking patients in for visits

• Schedule initial and ongoing appointments for members

• Ensure a seamless patient experience by confirming completion of required paperwork and supporting ongoing scheduling needs

• Provide care coordination support, including communication with PCPs, teachers, and other providers; managing referrals, records requests, and case updates to ensure timely follow-through for families

• Conduct insurance eligibility checks; handle billing, payment inquiries, and collections; and assist clinicians with prior authorizations as needed

• Support in-person and virtual appointments with a range of administrative tasks supporting across Brightline clinics & virtual care settings

• Maintain a welcoming, well-functioning clinic environment, including general upkeep, light décor for special occasions, and coordination with building management and external vendors

• Manage office operations and resources, including office and testing inventory, supply ordering and deliveries, and support in management of the office budget

• Participate in and support special projects across clinics focused on improving the patient and provider experience, as well as other special projects as assigned.

• Support marketing or outreach efforts as needed (e.g., school fairs, pediatric office drop-offs, community events, community calls), representing the clinic professionally

• 3+ years of experience in administrative, operations, or healthcare roles, with a proven track record of operating with high autonomy, staying exceptionally organized, and executing with high expectations.

• A passion for our mission to redefine behavioral health for children and their families

• A strong desire to create a standout patient experience, with a background in excellent customer service

• A genuine commitment to supporting clinicians in their life-changing work

• Enthusiasm for building something new and the drive to work hard, grow, and make a meaningful impact for families

• Comfort with a wide range of technologies, including email, EHRs, and scheduling tools, and confidence learning new systems quickly and providing thoughtful feedback

• Excellent written and verbal communication skills and a warm, welcoming presence with families

• Strong attention to detail and a commitment to following through on tasks, both simple and complex

• Exceptional organizational skills, flexibility, and the ability to prioritize effectively day to day

• A love of contributing to a thriving office and company culture

• A bias for action, responding quickly and taking ownership

• A “nothing is too big, nothing is too small” mindset

• Previous experience in a medical office and/or familiarity with insurance billing.

• Basic project management experience or exposure…