Administrative Assistant

Job Description
1. Minimum Candidate Qualifications

Candidate must have a minimum of:

• Proof of eligibility to work in New York State.
• 3 years of experience in a position performing the following duties:
  Managing incoming mail to ensure timely processing of correspondence;
  Reading documents to determine the proper processing;
  Managing outgoing daily correspondence to ensure timely processing;
  Acting as liaison with outside entities including sending correspondence to the outside entities and following up on overdue responses;
  Resolving workflow issues and errors that occur with internal processing; or corresponding with consumers or large companies to request information.

• Manage all incoming mail to ensure timely processing of correspondence. This includes reviewing complaint and appeal documents to determine proper handling for workflow processing and tracking incoming certified, overnight and priority mail.
• Read documents entered into the various workflow management systems, determine and provide coding and forward for further processing.
• Manage outgoing daily correspondence to ensure timely notification regarding complaint outcomes.
• Act as liaison with regulated entities. This includes updating files where appropriate, sending correspondence and following up on overdue responses.
• Resolve workflow issues and errors.
• Correspond with consumers or health care providers requesting additional information to process new and existing files.
• Other clerical duties as needed. DFS will provide on-the-job training to temporary staff regarding the internal process and the workflow systems used for the position.

• Work individually and as part of a team.
• Excellent verbal and written communication and interpersonal skills.
• Detail-oriented with the ability to organize and prioritize tasks effectively in a fast-paced environment.
• Proficiency with Microsoft Office, including working experience with Outlook, Word, Excel and Teams.
• Reliability, and time and attendance are critical.

Telecommuting will not be allowed for this position. DFS does not provide parking, but the office is accessible by public transit.

• Sample email written by candidate.
• Complete resume.

We provide equal employment opportunity for all applicants and employees regardless of race, color, sex, gender identity, gender expression, religion, age, national origin, citizenship, disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military/veteran status, or any other protected basis.