Office Assistant Keyboarding; NY HELPS

Job Responsibilities

• Handling and reviewing sensitive applications, requests and inquiries from internal and external sources.
• Scheduling and coordinating meetings and trainings.
• Compiling and preparing files for internal review.
• Answering questions from and providing information to various parties via phone, in writing and in-person.
• Draft responses to internal and external correspondence as needed.
• Compile and update when necessary the current processing procedures for various units.

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status without having to compete in an examination.

One year of clerical experience where most work time is spent performing keyboarding, data entry, chart compilation or arrangement, or various tasks involving typing into computerized systems is mandatory.

55 B/C APPOINTMENT:
This position is eligible for 55B/C designation and candidates with 55B/C eligibility are encouraged to apply. Candidates must meet any open competitive minimum qualifications and must submit their current 55B/C eligibility letter along with their application.

Competitive Minimum Qualifications – candidates must be reachable on the appropriate Civil Service eligible list. Transfer qualifications:
Permanent service in this title or one year of permanent competitive or 55-B/C service in a title SG‑07 or higher and otherwise eligible for transfer under Civil Service Law. A list of titles approved for transfer is available through Civil Service GOT-IT at (Use the "Apply for this Job" box below)..

• Ability to identify errors or inaccuracies.
• Strong communication skills via phone, email and in-person.
• Experience scheduling meetings or appointments.
• Experience explaining errors and assisting with corrections.
• Experience with sorting and retaining documents.

The Department of State is proud to be an equal opportunity employer. We encourage women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign‑born residents, and veterans to apply. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity and/or expression, age, veteran status, disability status, arrest record or criminal conviction history, or any other category protected by law.

We are happy to provide reasonable and religious accommodations during the hiring process for those in need. If you have a disability or special need that requires accommodation, please send a request to HRM.Recruitment.gov. For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.

NOTE ON TELECOMMUTING:
The Department of State employees may be approved for a maximum of 50% telecommuting, however, they are required to apply and obtain approval through management in accordance with The Department of State Telecommuting Program Guidelines.