Administrative Assistant; On-site

We are seeking a detail-oriented Administrative Assistant to support daily office operations by managing incoming and outgoing correspondence, maintaining workflow processes, and serving as a liaison with internal and external stakeholders. The ideal candidate will have strong organizational skills, excellent communication abilities, and experience handling high-volume administrative tasks in a fast-paced environment.

• Manage incoming mail and correspondence to ensure timely processing.
• Review complaint, appeal, and other documents to determine appropriate routing and workflow processing.
• Track certified, overnight, and priority mail.
• Read and review documents within workflow management systems, assign appropriate coding, and route for further processing.
• Manage outgoing correspondence and ensure timely notifications are sent.
• Serve as a liaison with outside organizations by sending correspondence, monitoring outstanding requests, and following up on overdue responses.
• Resolve workflow issues and processing errors.
• Communicate with consumers, healthcare providers, and other external parties to obtain information needed to process files.
• Maintain accurate records and update files as needed.
• Perform general clerical and administrative duties as assigned.

Minimum Qualifications

• Minimum of 3 years of administrative experience performing duties such as:
  • Managing incoming and outgoing correspondence.
  • Reviewing and routing documents for processing.
  • Coordinating workflow and resolving processing issues.
  • Serving as a liaison with external organizations.
  • Following up on outstanding requests and responses.
  • Corresponding with consumers, healthcare providers, or large organizations to obtain required information.

Benefits:

• Health Insurance
• Sick Time
• 401k

Location:

1 Commerce Plaza, Albany, NY 12257

Duration: approximately 2 years
Apply by deadline: 7/8/2026
Shift Days/Times: M-F 37.5 hrs per week, 9am-5pm

Pay Range: $18.00 - $20.00 per hour (Depending on experience and qualifications)

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.