Program Secretary

Hope House, a substance abuse treatment provider in the Greater Capital Region of New York, is seeking a full‑time Client Services Coordinator. The position is Monday through Friday, 8 am to 4 pm, with compensation up to $19.31 /hour.

• Greet clients and visitors, determining their needs and taking appropriate action.
• Answer telephone calls and take appropriate action.
• Assist with scheduling of assessments and, at times, produce schedules for the counseling staff.
• Assist with the intake/admissions and discharge processes.
• Prepare correspondence, memos, reports and other documents.
• Maintain the OASAS online reporting.
• Maintain a daily census database and generate census and discharge reports.
• Gather statistical information and submit monthly report.
• Process incoming mail and manage outgoing mail.
• Manage petty cash accounts.
• Gather financial information and forward to the Financial Case Manager.
• Perform various money‑handling and account‑keeping responsibilities.
• Set up and break down client charts.
• Maintain facility files and records.
• Maintain inventory and requisitions.

Minimum of High School Diploma or GED.

• Working knowledge of word processing.
• Excellent spelling and grammar skills.
• Aptitude for learning to operate electronic health records.
• Customer service skills.
• Proper phone etiquette.
• Works well with a team and individually.

• 11 paid holidays per calendar year.
• Vacation, personal, and sick time (up to 200 hours per year to start).
• Medical, dental, and vision insurance.
• Flexible savings account and health savings account, depending on the medical plan.
• AFLAC supplemental benefits.
• Benefit buy‑out option if coverage is waived.
• Voluntary short‑term disability and life insurance.
• Company‑paid life insurance policy at two times annual salary.
• Company‑funded retirement plan.
• 401(k) option to further save for retirement.
• Tuition reimbursement program.
• Partnership with Maria College – 40% discount on the CASAC program and various bachelor degree programs for employees, spouses, domestic partners, and dependents.
• Assistance with CASAC and/or licensing applications/exam.
• EAP program for you and your family.
• Legal/d insurance.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hope House provides equal employment opportunity to all applicants without regard to race, sex, color, religion, national origin, age, disability, or veteran status.